Macy's — Attraction in Cherry Hill Township

Isidor Straus is rolling in his grave.

Ten days ago I went to the cherry hill Macy’s to browse the watch department. A kindly Indian woman came to assist me. I tried on a Hamilton and a Tissot, and after some badgering, reluctantly purchased the Hamilton. Before I could offer a word to counter, our lovely saleswoman was hammering the links out and sending me on my way. But not before absolutely insisting that I apply for a Macy’s credit card. I offered in passing that this was a birthday gift to myself from my late grandmother. The saleswoman asked me “are you okay or can I go home” and then promptly walked away leaving me standing on the counter with the box.

Having got the watch home, I decided, having never worn it, that I don’t especially care for it - it’s something that I wasn’t going to get real pleasure out of using - and I decided to return it. So I put the links back in the watch, (with a Breguet non-marring tool) boxed it up and went back to the store.

After being sharply asked “why don’t the sku numbers match” (referring to the manufacturer reference number on the hang tag of the watch) and “has this been sized!?” I responded to tell her the other tag was in the box, and that it had but I put the links back in. This associate then went to find our lovely Indian saleswoman, who began on a tirade about how long she spent with me, and about how much I loved the watch and about how “it was a birthday present from my grandmother” making me look like a scum bag in front of her colleagues. After explaining everything, including that I purchased the watch for myself with inheritance and that Lowell would have wanted me to get something I really liked, the manager kindly looked over the watch and, after discovering the tiniest of scratches on the back side of the buckle, informed me that the watch was no longer saleable and cannot be returned.

It has never left its box.

I think the scratch came from the saleswoman, who is not a watch repair person nor a jeweler, hammering the links out of the watch (and for what it’s worth she didn’t remove enough to begin with). It is evident she knew that having removed the links, the watch would not be returnable. I shudder to consider what she might have done had I purchased the Tissot, which was on a rubber strap.

So now I’m stuck with an $800 disappointment after being treated like a criminal when all I wanted was a token of remembrance for someone I miss terribly much.

Macy’s used to be known for customer service and a satisfaction guaranteed attitude towards all their customers and products, but now all they care about is sales commission and nothing else.

I will never, under any circumstances, ever, ever, ever buy anything from this disgrace of a store again, and I would urge even my worst enemies to...

Be mindful of where you spend your money. This Macy’s location is disorganized, messy and the staff are below average.

I recently went in to buy a Tuxedo for a wedding that is quickly approaching and had an interesting encounter with a cashier named John (White Male, Middle Age, messy appearance). John attempted to complete my transaction and notified me that my card was being denied. He attempted two more times. After the third attempt, John smirks and says “we can hold your items until you find an adequate form of payment.” Now, I don’t know if it was old age or if John has some social anxiety, but the smirk let me know that he was well aware of what he was insinuating.

I confronted John because as a black man (sorry, I’m doing it), and more importantly a paying customer, what makes you comfortable and confident to speak to me that way. I originally opted to leave the store with nothing in hand, but remembered the wedding is only days away.

I return to John’s messy station with hopes of completing my transaction at another register. Before I get in line to pay elsewhere, I checked my bank account because I know without a doubt that there is no reason for my card to be denied. What did I find you might be wondering? The payment was pending. I return to John and ask to have a manager assist in the manager. He does, now he is accommodating and more than willing to resolve the issue.

Well, I was better off running out of the store before the help came. I unfortunately didn’t get the name of the woman who arrived (African/African American, short in height, hair weave/wig worn with a headband).

At first, I thought maybe I’d have an ally and she could help, but she was barely focused during our interaction. She pulled up the last transaction to show me that the payment didn't process and essentially was trying her best to be patronizing in her explanation. I more urgently show her that the payment went through on my banking app. She then advises me to call my bank…don’t tempt me with a good time.

I call my bank and authorize them to speak to this store manager. My bank rep shares that of the three attempts of payment, the first transaction was accepted by Macy’s! Shes denies and gives him the same explanation. He encourages her that it did process and the money was now being held by Macy’s.

She returns the phone to me. My bank rep tells me that this is not an issue with the bank or my card. He informed me that the transaction is pending and processing, and lets me know to contact them (my bank) after two business days if Macy’s did in fact process the payment.

So I have no Tuxedo and my account is currently short a few hundred dollars. Thanks John and the manager. This will be the last time that I...

Absolutely horrible return/exchange experience. I purchased a pair of woman’s shoes using the Macy’s app for my 81 year old mother, when they arrived and she tried them on the arch in the shoe hurt her foot so I decided to return/exchange them in person at the Cherry Hill New Jersey store. When I arrived at the return counter the woman who waited on me had no patients and before I could explain that I wanted to pick out another pair of shoes she had refunded the money back to my debit card used to make the initial purchase, I asked her “how long before the refund would be back into my account” she said “because it’s the weekend, maybe Tuesday or Wednesday of next week.” I said that if she had slowed down a second you could have issued me a gift card that I could use immediately and not have to wait until next week to do what I came for. She canceled the refund and told me to go to the shoe department. Which is what she should have told me from the beginning.

Once at the shoe department I locate a pair of shoes for the exchange but because I not a big in store Macy’s customer I wasn’t familiar with what happens next. I see a woman employee coming towards me and I asked her “can I ask you a quick question” she walk right pass me without breaking her strive or saying a word. She hands a woman a box then turn her eyes as if I was invisible, I said to her “excuse me ms” she said “ you have to get in line,” I then said “I have to get in line just to ask a question about these shoes, I just want to know, now that I found a pair of shoes that I wanted what do I do next” that’s when another customer said, “yes, you give them the shoes at the register and they will go in the back to get the shoes” I thanked the customer and got in line.

As I stated earlier I am not an in store Macy’s customer I do all my shopping using the Macy’s app, these two Macy’s employees were absolutely no help whatsoever.

Some people are saddened when large box stores goes out of business i.e. Sears, Kmart etc, and employees like the two I encountered today is a reason I feel no sadness and do 90% of my shopping, other than food of course from Amazon, without going into a lot of details about what I like about Amazon one thing I will mention is customer service, their customer service...