Cheyenne Street Railway Trolley — Attraction in Cheyenne

Horrible. Deserves 0 stars.

My family is on a bucket list 16 day road trip tour of Wisconsin Dells, Badlands, Mount Rushmore, Cody, Yellowstone, Grand Tetons... Cheyenne was to be our last stop. Being a bit of a history buff, it was one I was looking very forward to. This whole trip has been amazing.

Only had a half-day to spend in Cheyenne so I booked a 90 min Trolley Tour, 4.5 months ago. Figured that would give us some history and an overview of the city. Arrived at the depot at 10:35am for our 11:00am tour. Asked where pick up was, where we could park our RV, and if they could store our daughter's wheelchair. All good. Parked. Got the family. Dropped them at trolley stop, and returned to depot to drop the wheelchair.

AT THIS POINT the guy at the counter asked when our tour was. After I said 11, he informed me that tour was canceled, and the next one at 1 was full, but he could probably get us on at 3:00!!!! No one bothered to tell me before we drove 450 miles and delayed our trip home and paid for a campground in Cheyenne, all so we could take this trolley tour!!!!

We were unable to stay as we had another destination bought & paid for. They did refund my tickets, but cost us a great deal more than the $48 we paid them. Not to mention all the irritation and disappointment.

The guy informed me that this happens often with folks who book tickets in advance. I asked him why they sell in advance if that's the case. No response.

Very poorly run organization. Very...

We took this tour to learn about the city but we were met with a rude tour guide that didn’t seem happy that my husband was trying to open a window and complained about the exhaust fumes that were in the trolley. It was pretty bad and others started coming on trying to open windows also. When my husband mentioned it the guide, Maurene, said it couldn’t be that and we probably smelled the windex she was just using. My husband said it’s not the windex and definitely the fumes to which I agreed. (It got better once she put fans on and got moving) She started telling the people in front of us what time she will be starting and at that time my husband took his phone out his pocket and right as he looks at it she said, “You have a stop watch on your phone?” My husband respond huh? She said I don’t know, you seem impatient. We were shocked! No clue why she would tell him that as he didn’t say anything to her, just took out his phone....

10/10 would NOT recommend. We booked tickets for the holiday lights tour to go on with our children. The driver (Rob according to his name tag) did not even check tickets and people were just getting on. Which meant it was over crowded and tight. We then left 10 minutes late because he was standing out on the sidewalk smoking. There were also drunk people on board, who should have, in my opinion, been removed before the ride even began. They were extremely loud and inappropriate, continually making inappropriate jokes and comments. We saw a few nice light displays but most of the ride was just down random streets with no lights. Waste of time and money. Very...