TotalCare Chino — Attraction in Chino

Pro tip: leave a 1 star review of your bad experience and you should get a call back within 24 hours. This is crazy, I absolutely hate leaving bad reviews but it seems like this is the only way I can get a call back, by leaving a bad review. So here we go. I actually left a bad review maybe two weeks ago, and Trinh called me back within 24 hours and resolved my issue quickly regarding my mom’s fractured foot which I am absolutely thankful for so I ended up taking it out. 5 stars for Trinh, but now that my moms fractured foot has been taken care of, my own referrals have been ignored. I called in VERA dermatology to double check my insurance which they said they accepted, then when it got to them they said they don’t and I need a redirect. I want to point out that needing the redirect is totally not on TotalCare, however I needed it to be taken care of in a reasonable time frame. Trinh said yes just send the information to a certain email she gave me. I did so, and now I’m left high and dry again. When I got through to their VA 5 days later, they said Trinh was out of the office so that’s fine, no fault on Trinh, but I know someone seen my email twice without replying because I have an email tracker, and no redicrect because their VA just confirmed over the phone. I had to hound the VA to get someone to give me a confirmation call when they do or I would be left in the blind. She actually declined until I explained to her that I’ve been already left high and dry and she expects me to believe they will do it this time with no confirmation until I come back around in a week again to triple check? Then she hangs up on me after she said she will put it in the note, like seriously? Ever since you guys hired VAs we cannot get through to anyone regarding anything. Just a message. Might as well save some money and let it go to an answering machine. Answering machines don’t have horrible attitudes either. You guys are literally forcing me to change my primary and also my mom’s. Might even be faster to change my primary then get a redirect at this point....

Horrible experience with Nurse Practitioner Hana Chun — negligent, dismissive, and completely unprofessional. I went to this office to renew my handicap placard due to a shattered knee from eight years ago, which required major surgery. I now have a metal plate and 9 screws in my knee, and I suffer from chronic, severe pain every day. I struggle to walk, often rely on crutches or electric carts when shopping, and avoid going out because the pain and difficulty getting around is just too much.

Hana Chun told me I “don’t qualify” because I “can walk” and “can carry my daughter,” completely disregarding the extent of my condition. Her tone was cold, condescending, and made me feel like I was being accused of faking or exaggerating. She showed no empathy and treated me like I was wasting her time.

I also asked her to fill out ADA paperwork so I could take time off work to attend pain management and medical appointments for my chronic back pain — a condition already diagnosed at this same office, supported by X-rays, and treated with narcotics they’ve been prescribing me for years. Despite this clear, ongoing medical history, she refused to complete the paperwork and said I’d need to get new bloodwork and another MRI just to “confirm” the same issues they’ve been treating for nearly five years.

If, according to her, I “don’t have a real condition,” then why is this clinic prescribing me powerful pain medication for something she now refuses to acknowledge?

Let me be crystal clear: if my condition worsens because of her refusal to provide basic support or documentation, I will take legal action against this office. Her actions were not only negligent — they were demeaning, harmful, and completely unacceptable for someone in a healthcare role.

Patients deserve compassion and support, not judgment and dismissal. I will be filing a formal complaint, and I strongly advise others to reconsider putting their care in the hands...

I am writing to formally express my deep dissatisfaction with the care my elderly parents and I received during our recent visit to Total Care. This experience was both frustrating and disappointing, and ultimately led me to switch our primary care provider. We had scheduled this appointment more than a month in advance, with two important objectives: To have a health form completed for a senior activity center; and To consult the doctor regarding my mother’s chronic back pain and my father’s ongoing skin condition. On the day of the appointment, we were seen by a female doctor with the last name Gao. I clearly explained the purpose of our visit, but Dr. Gao informed us that she could only complete the form that day and would not address any medical issues. I was shocked. We had waited an entire month for this appointment, only to be told that half of our concerns would be ignored? When I asked how we should handle my parents’ health issues, Dr. Gao insisted that “completing the form was already all that could be done today.” After only a very brief check, she proceeded to prescribe medication for both of my parents This level of care is completely unacceptable. A doctor’s duty is to treat and support patients—not to dismiss them simply because “enough has been done for the day.” What was even more disappointing is that when I requested an earlier follow-up appointment, I was told the soonest available slot would be in 20 days, and it would only be a phone consultation. This experience made it clear that our family’s healthcare needs would not be properly addressed at this facility. As a result, I contacted my insurance provider and requested to change our primary care physician. I sincerely hope this letter brings attention to the lack of professionalism and empathy we experienced. Patients—especially elderly ones—deserve better care...