Ulta Beauty — Attraction in Chino

Concerning a pickup: I received a text message today reminding me to pickup my order so I went there. I waited 10-15 minutes while they were trying to find my order in every box that was available for pickup orders. They were telling me it was probably put back last night. But it clearly states on the Ulta site and on the e-mail that I had 5 days to pick up and Sept. 8 was the last day. The text message I received also stated that! Today was the last day to pick up. But here I was, the employee telling me in a tone that there was nothing to be done, that they already put it away. Okay... so should I say "That's ok!" and go home?! She finally called the manager over. When the manager came, she tried looking through all the boxes as well. Which was another 5 minutes or so. And when she was done, she was telling me the same thing the other employee told me. I'm here thinking, so is this my fault? Is it my problem? I have to go home without my order? I also got the product on a Beauty Steal price, so now I lost that offer. Then the manager says, "Okay, go get the item and I can maybe discount the item. We'll see." I believe in this kind of situation, one of them should help me retrieve the item. I should not be instructed to go get the item like it was my fault or like I was an employee there. And she also said maybe it will be discounted? So if it was not discounted, am I forced to pay full price if I don't want to walk out empty handed? Fortunately, the system allowed her to readjust the price to the price I paid. But then another inconvenience occurred where their credit card system did not work so I had to pay with cash. When the discount went through, the manager just left. Because obviously her job was done. She did not give me any other further info concerning my order, which I have already paid for. So now currently I have paid for 2 items, but I have only received 1 item. I understand mistakes happen, but these actions were very unprofessional and inefficient. There could have been better ways to handle the situation and their attitude was not helping the situation or making anyone happy. Very disappointed in how this problem...

I know people are just doing their job, but they borderline harass people. This is my 3rd time in the store when every corner I turn someone is asking if i need help. Which i politely say no until i have to be assertive to be left alone. The first time it felt like racial profiling first because i was in the bathroom and someone was following my husband around aisles as he waited for me. Later i told a sales person i wasnt interested and she wouldnt take no for an answer. This last time I came in 7/16/25 the sales people were still pushy constantly asking me if i need help and making me uncomfortable. I came in knowing exactly what I need. And if I was going to browse just for fun or for a on the whim purchase they ruined that with their harrassment and pressure. LEAVE ME ALONE! I get its their job and maybe they make commision and thats why theyre so pushy but today you guys lost a customer. I eventuality said yes can you point me to where the elemis is , considering they moved stuff around recently. She said they didn't have that and tried to push a different product. Her exact words were " you should get blank" and i told her I wasn't interested that I just came for the elemis. Instead of checking if they sold that she started talking about the product and how it makes you glow? When i told her I wasn't interested in being sold a product she said we are just making suggestions. Which i understand however, she never once asked me about my skin, about my preferences or needs. How can you make a suggestion for a skin care product without knowing whether or not my skin is dry or oily, etc. So many other details that are necessary to correctly recommend products! What makes me even more ANGRY is that i had to be rude to leave that situation it was so uncomfortable and when i got in line I spotted the Elemis and was able to purchase it even though she had just said they didnt sell it. This was the worst customer service and they made it such a bad experience that I WILL NOT BE...

I came here on Saturday and not one associate approached to he assist me. So I went to another Ulta and was helped right away. Today, I decided to look for a foundations and primer. They weren’t buys at all. I am looking tos we if someone will assist. So I begin to look at foundations and see an associate just stand there looking. Since we made eye contact she said “do you need help?” Ummm yea!. I asked if she can recommend me a foundations based on my type of skin. She didn’t didn’t really care to help so I asked her about Nars that it was given to me as a sample and i think I would like to try it. I asked her to color match me and gave me one color and said “this one looks like your color” and put some foundation in my hand. Never did she try other colors or recommended other foundations. I asked her “can you color match me?” She said “yea” and gave me a wipe to remove my makeup and again squirted the same color in my hand for me to apply. I removed the makeup and i applied it myself. I understand maybe the associates are not applying foundation to customer maybe. But I didn’t get that at other Ultas. Only this location. The other Ulta I went to and purchase my items was the opposite. They gave me options in foundations and colors and also gave me samples to try (the associates did the color match for me). When I asked the associate if I can have a sample of a lighter shade color she said “you can buy the travel size” 🙄. I was trying to avoid purchasing a bottle and then having to bring it back. I will stick to Sephora. Only reason I came here was because I had...