Best Buy — Attraction in City of Syracuse

I just want to say a few things about some of the staff with Best Buy in-regards to the Destiny location in Syracuse NY. People always take the time to leave bad reviews but this is not one of them. Let me take the time to leave a review of how amazing my experience has been.

Chris the in home advisor is amazing. Set me up with multiple TVs, Stereo and so much more. Went above and beyond. Made sure I paid a fair price and sold what i needed. If you are doing anything for your house and have questions id highly recommend asking for him. This Guy is the best! A+++++

Chris with Geek Squad that schedules and installs TVs etc. Another class act and nothing but professional. Went above and beyond on multiple times to make sure I was taken care of. Him and his team are amazing and make dealing with Geek Squad a pure pleasure. A ++++

Moe in the TV Department. Cant say enough about her. Knows me by name now and never tried to push something on me I didnt need. Her knowledge and service are next to none. Which all the sales people were like her! A ++++++

Dan one of the store managers at Destiny. I had the pleasure of meeting him before he was a manager and was amazing then. Now as a manager he shines. Had a few minor issues he was all over and made sure I was taken care of. Wish all management everywhere was like it.

All the staff gave me a experience I cant even express in words of how thankful I am. Im a Best Buy customer for life because of these people and I only hope Best Buy appreciates their efforts and work ethic as much as I do. You have built quite a team and I am beyond satisfied! Thanks Guys and...

Today my boyfriend and I went into the Syracuse Best Buy (9090 Destiny USA Drive) and had the best experience we've had in a long time! We knew we wanted to buy some Ring products but we wanted to see them in person before purchasing them.  As we were looking at the display we were approached by Rocky. He was absolutely sensational! He asked us what product we were interested in, he explained the features, then he went on to ask about our house, our wifi provider, and where we planned on placing our device. We were a bit hesitate because we knew we weren't looking to purchase anything at the moment.  We made that clear to Rocky and he was still amazing! He listed about 2 or 3 different options that would work best for our needs and set up.  At the end of our conversation we walked away thankful that Rocky was there! He answered questions we didn't even know we had and he made us feel comfortable with zero pressure to buy! When we are ready to purchase our Ring device it will definitely be from Best Buy. Rocky made our experience a million times better than we could have ever expected! Not only was he helpful, but he was personal too!

Thank you Rocky for the...

I've purchased 3 computers from Best Buy over the course of 3 years. I use them for book keeping, basic computing etc. Anything from keyboard failures to the motherboard frying they've all fallen apart within months of ownership. No worries! Geek squad is there to pull your chain and completely waste our time. Everyone that works behind the counter at geek squad has a meaningless job. They in no way provide any help other than "looks like we'll have to ship it back to the manufacturer, it'll be about 2 weeks". My last computer was supposably being worked on by the manufacturer, a month and a half later I call Best Buy. They give me some BS answer like I assume they would. They tell me to call the main geek squad service line. I call, they say call Best Buy. After being jerked around I show up and have to explain why they have awful business practice. I walked away with a new computer, I don't expect it to last long. It'll go in the trash before I deal with them again. I'd rather pay more elsewhere that has a customer service staff that knows what they're talking about....