Escape the Mystery Room — Attraction in City of Syracuse

We walked through the mall and passed several amazingly laid out escape room places. Then we finally found this place and it looked like an old hollowed out office with partition walls. Not impressive at all on the outside.

My wife made an online reservation here for two adults and two children (approx 70 bucks). When we got there we were told we had to pay another 30 something bucks bc my son was 8. At which point I decided we should not spend a hundred bucks on this very unimpressive place and go to the trampoline park or another place the kids might actually have fun. Unfortunately, the attendant lady promptly informed us they would not refund us even if we didn't go in (which is ridiculous). So, rather than waste seventy bucks, we actually paid the extra 30 something and went in. I thought maybe it looks this bad only on the outside. Nope! We were walked into a room that was "pirate themed" and by that I mean a bare room with a few barrels, a few locked chests and two of the cheapest Halloween skeleton decorations I have ever seen.

Now, I will pause here because the kid that took us in really tried to do a good job and was very nice. I wish I got his name but I can't remember.

So my wife, my two small kids, and I are now stuck in this cheaply decorated disaster solving clues to open a variety of locks, etc etc. Fine...whatever. They are not enthused...we are not enthused...but we did try to make the best of it. We solved the thing, the kid attendant was trying to inspire energy but honestly none of us were feeling it due to how cheap and silly it was.

Was it worth 100 bucks? Not at all. Should I have told the rude lady to get the manager and demand our money back? Yes absolutely! Were we all disappointed? Yup

To anyone reading this, save your money. There are amazing looking places right upstairs and if a company won't refund you for changing your mind even before you check in, there is usually a reason. Avoid places like this as I am sure they will soon be out...

I recently had the pleasure of visiting Escape The Mystery Room, and I must say it was an incredibly enjoyable experience that truly put my brain to the test. The immersive puzzles and challenges captivated my attention from start to finish.

What impressed me the most was the exceptional assistance provided by the staff members, Kate and Dell. They were not only friendly and welcoming but also genuinely passionate about creating an unforgettable experience for their guests. Their guidance and support were invaluable, ensuring that everyone could fully engage in the game, regardless of their prior puzzle-solving abilities.

One aspect that I particularly appreciated was the rewards system. By creating an account, I was able to unlock special benefits, such as playing for free, which added an extra layer of excitement and motivation to return for future adventures.

Escape The Mystery Room is a must-visit for anyone seeking an immersive and brain-teasing experience. Whether you're a seasoned puzzle enthusiast or new to escape rooms, the combination of thrilling challenges and fantastic staff support guarantees a fantastic time. I highly recommend Escape The Mystery Room to all puzzle lovers and adventure seekers alike!

Thank you, Escape The Mystery Room, for providing such a memorable and enjoyable experience. I can't wait to return for another...

We had a good time at Escape the Mystery room at Destiny Mall in Syracuse. We ended up attempting the “Escape from Alcatraz.” We were unable to complete this and did not get out in the 60 minutes. This was definitely harder than we thought it would be and see that it has a low success rate. We definitely over thought some of the clues, which kept us stuck for a long while. I do not feel that 60 minutes is long enough, especially something this difficult. That 60 minutes was the fastest hour in my life and next thing I know knew there was 7 minutes left. I think we could have gotten further if we had 90 minutes, maybe then more people would be successful at these rooms. We did not know anything about the “green screen” to take pictures at. A friend of mine asked me about it at work and we had no idea, that would have been fun to do after we were done. I feel the prices are a little steep for children to be the same amount as adults. We had 3 kids with 2 adults, 13, 12 and 10. I think that 15 and under should be half of the cost of an adult as $30 for children/teens is a bit too expensive. We will probably go back, however, we will try something different. We wanted to complete a different adventure, however, the one we wanted was closed down due to a leak in the ceiling - no fault of the escape room company, the building just needed to...