Bloomingdale's — Attraction in City of White Plains

I came here a couple of days ago to return some items that I purchased online that didn't work out for me. Upon entering, I headed to the men's department to find an available register and found one fairly quickly. The cashier who was there didn't acknowledge me and I soon noticed that she had been assisting another customer nearby. I'm pretty understanding, and I felt that although she was helping someone, she could have greeted me and asked about what I needed. I had to initiate a conversation with her for assistance because I was willing to wait until she finished with her customer to do my return. She called someone else over and this cashier proceeded to tell me that women's clothing and shoes should be returned in their respective departments, but that she'd process my clothing return as a courtesy. I had two receipts for items but didn't bother to mention it because at that point, I decided against "inconveniencing" them further. Went to the shoe department to to return the shoes and found myself waiting since the cashiers were also helping customers on the floor. Another customer approached and asked if I was waiting, to which I responded "yes". Shortly thereafter, a manager approaches and asks the other customer if she has a return. I thought that was strange because I was actually standing on line and this customer was off to the side a bit. The customer was kind and mentioned that I had been waiting and the manager told us that we can return our shoes at ANY register. At this point, I was annoyed to say the least, but I went into the handbag section, which was comparatively less busy and approached another associate to assist with my return. I was immediately greeted with, "are you returning a handbag?" I told her that it was a pair of shoes and she started directing me back to where I came! I told her that the manager, now at the register in the shoe department, told me to return it at any register. The cashier told me that she would once she was done helping her customer. Here's the kicker: I heard her approach said customer, and she was told "I'm being helped already." I don't like to make assumptions, so I'm going to give them the benefit of the doubt and classify these employees as inept and lazy, not racist. However, I would be hesitant to return to this location again and I will be forwarding this review through the...

This store has the worst customer service. I bought a Ted Baker jacket for $500 and within a few uses, the inseam on the forearms began to tear apart. Not Bloomingdales’ fault obviously, but of course I had to go there to return the clearly defective item. I went directly to the counter where I made the purchase and as soon as the staff realized I had an item to return, they all began to act like snot noses, very childish. I explained my issue and they asked me to leave the counter, and they told me they had to get someone from Ted Baker and that the issue with my jacket is not their problem because they didn’t buy the Ted Baker merchandise and that the Ted Baker was instead renting floor space for its merchandise. Mind you the Ted Baker items are arranged in the exact same way all of the other merchandise in the store is. What is it my concern what business arrangement the two multi-million/billion dollar companies have between them? This was none of my concern. I told them I just wanted to return or exchange the jacket. They passed me to 3 reps where ultimately the one who decided to deal with me came as if she is the one they call when they expect the Customer to throw a hissy fit. Obviously they don’t know me and that it’s not my style. Anyway, this person proceeded to tell me that the jacket must be too tight on me (it’s not at all) and that will cause the inseam to violently tear apart. I told her that a $500 jacket should not be falling apart after just a few uses and that is a joke. She said they cannot take any jacket back that can’t be immediately be sold. All business, no customer service. She then told me that they would fix the jacket as a one time courtesy, because obviously I was not agreeing to the fact that they wouldn’t accept the return. She then refused to give me back my Ted Baker hanger because she claimed that Bloomingdales isn’t supposed to give them out and they don’t care and just do it anyway, so they took my hanger, provided me with no proof that this was even a real rule and at that point I was so aggravated that I was not going to make a scene in the middle of the store during the Holiday Season. They are literally a bunch of animals these people...

Surreal to say the least. I went here today just to accompany my wife to exchange some Christmas gifts from her employers at Loews Corp. Maybe they failed to place the "clr" on every item, which I'm sure was exhausting due to the sheer volume. When we arrived the woman at the Channel make-up counter advised us that we'd have to go to the 2nd floor to process the exchange. So where is the entrance to the second floor? Oh, the elevator is behind Louis Vuitton.(?) What about the escalator? That's right there. Oh okay. We proceed upstairs. When we finally locate an employee and express our intention to make returns she asks us to accompany her to a register, which we do. I begin to retrieve items from the bag and notice her stop an additional saleswoman with the statement "Hey can you give me a hand?". With what though? (I'm a Big Guy, I guess.) Immediately Ms. Pena proceeded to inform us that there was nothing she could do since we weren't the purchasers of said items if we didn't have CLR tags. When we provided the said CLR all while stating again that they were gifts from the person who has a personal shopper at Bloomingdale's. The woman with the two toned black and red hair immediately interfered, insisting that Ms Pena not scan the items on the actual register which was in use but instead use the sleeping console. "No record of these items ever being in the system. "Really, I wonder why?" Ms Pena then began asking whether we understood why we weren't being helped and I informed her we actually didn't. She then suggested that we "go back to where it was purchased" and that "They could help if we could get the number to who bought it for her.". They stopped just short of accusing us of stealing the items while including that they just did us a favor. I wonder why it...