Express — Attraction in Columbia

I wish I could leave negative stars. After I picked out some clothes to try on, (only two) I patiently waited for the lady to come unlock the dressing room. I tried on the outfit and absolutely fell in love with it. So I decided to get in line to buy it. Only ONE person was in front of me. I believe she was returning an item. I got frustrated and left after waiting about 15 minutes. I went back to the store to get the SAME item a couple minutes later because I was hoping they got the issue resolved. This time, it was a different lady returning something and it took forever once again. So I left. I came back a THIRD TIME to find out somehow everyone else that was waiting behind me got checked out. However, it was the SAME lady. I would just like to know how EVERYONE ELSE GOT OFFERED TO BE CHECKED OUT EXCEPT FOR ME. So I waited again. I still NEVER got to check out. If you want to wait in a line for forever while there are TWO girls working and only ONE on register then this place is perfect for you. I thought Wal-Mart had bad customer service. The workers never apologized as they saw me there THREE times. This was the worst customer service I have EVER experienced. It’s a shame because I really love the clothes but I cannot handle such a poorly managed...

I had the displeasure of dealing with the manager Brianna today. Brought a couple of sale items online. I was trying to return them with the receipt. I return things at the store in the past with no problems. She said they do not do returns on clearance items. I explained Micheal just did one about a week ago in your store he wasn’t supposed to that was her response. She also gave me a bag and told me that I can mail it back. I think she could’ve handled this a little bit better considering that I’ve done it in the past with her employees. I called the one 800 number and they said it’s the managers discretion and I can mail it back with no problem. I’m wondering if I was a white woman would she have handled it...

I do not recommend anyone shop here. I was shopping for a black dress and stopped by another store in the mall where my daughter works, she didn’t have anything for me there, so she recommended Express to me. I stood there while she called Express, told them that I was on my way to their store, a description of me, what I was looking for, and that I would need help when I arrived. I have very little experience shopping in store, so I appreciate help when doing so. I walked in and was not greeted, the only employee I saw was folding t-shirts. He had AirPods in his ears and did not even look up at me. I was not helped at all! It’s not hard to greet someone or ask if they need help finding anything. I am beyond...