13th Floor Haunted House Houston — Attraction in Jersey Village

First off the website makes it seem like there is multiple attractions other than the 5 min escape which was a joke. And the zombie pellet pun shooter range was a complete waste of money I wouldn't have paid a dollar to do it. The only haunted house was big and and decorated with a lot of nice props but 95% were just plain props that didn't move or scare anyone.. although thier was a couple things that was cool. 45.00 was a complete waste of money. I will never go to that haunted house ever again and highly recommend you choose any other haunted house but this one. Also their was only maybe 6 actors in the haunted house that were real people and only 2 actually tried to scare you but they were rude lazy and were just standing against the wall watching people walk by. And then when I I followed 3 people on front of me walk straight through a door a guy was waiting on the other just to tell. What the is wrong with you he also said are you stupid turn around go back and find the hall wall that's not easy to see and follow directions you idiot. I was completely shocked that he actually said what he said. If I didn't have my son and wasn't 47 year old mature man I would've handled the situation differently. Completely disrespectful rude and had an attitude and all the other actors were horrible le and lazy and didn't care to try and scare anyone either. My son is 10 and really wanted to go to a haunted house. He even told me dad I thought that was going to be scary but it wasn't at all and the people there were rude and not nice. I've been going to haunted houses my whole life and this was by far the worst experience I've ever had. The only good thing was some of the props that just looked cool but didn't nothing at all. Who ever deigned this place is a complete idiot and should be fired and who ever owns the place is ripping people off of thier money. I wasted money time and gas go to this horrible place. DO NOT WASTE YOUR TIME. ITS NOT WORTH A 5.00 ADMISSION. SERIOUSLY WHILE WAITING IN LINE FOR THE LAME ZOMBIE SHOOTING PART I HEARD AT LEAST 20 OR MORE PEOPLE TALKING ABOUT HOW DISAPPOINTED THERE WERE AND HOW BAD IT WAS. I DONT KNOW WHO OR WHERE THEY PAID FOR THESE REVIEWS THAT SAY IT WAS A GREAT HAUNTED HOUSE. IT WAS THE WORST IVE EVER BEEN TO IN 35 YEARS OF ATTENDING HAUNTED HOUSES. DO NOT GO. ITS NOT...

Here’s the thing: The atmosphere is great, inside and out. There was a werewolf with a chainsaw running around outside, drinks, great music, and the place looked awesome. The line actually went really fast which was weird saying that all the tickets were sold for that night. After taking a picture, waiting in another very short line, I realized the main problem of this haunt. The spacing. The event staff was sending dozens of people in at once, with little to no spacing in between groups. This resulted in a massive line throughout the entire haunt, we were even at a full stop at one point. This was why the line was moving so fast. This resulted in actors not being able to scare us near as much as they could have. This brings me to my next point, the actors. For the most part, they were great. The costumes. Scares. I even fell onto the floor one time someone scared me so bad. Unfortunately, there were very few real people inside and it was mostly loud noises, strobe lights, and props/animatronics. (Which were all great btw.) The actors that did scare me were very passionate and did a fantastic job. The only problem was that there weren’t enough of them and there were even actors missing from their spots. There were tons of spots where an actors could have been that would have really scared us but they just weren’t there. It is also advertised that it takes 30-45 minutes to walk through. Even with the massive, slow, backed up line, we were out in less than 20. Disappointing. Finally, the themes. (The doll maker, vampires vs werewolves, and dead in the water.) the props were great but unfortunately the actors looked nothing like the theme that they were supposed to be portraying. It was confusing. Overall this place in disappointing because of the tremendous potential. Even if they couldn’t get more actors or fix the themes, all that needs to happen is to put more space between groups. this place is more for people who are easily scared. (Younger girls, etc.) but overall my friends and I still had fun, we will be back next year with high hopes. Please fix the spacing and have more actors. Please. If you read comments. This is the only thing people complain about. Just space people out. It feels like you’re running a cash grab carnival event when you send tons of people in...

I’ve been going to this haunted house for the last six years. Was truly my favorite until this last trip. What needs to happen is they need to space out people going through the house even if it’s a couple minutes per group. I had nine tickets and I also had tickets to do some other things. Which I paid almost $500 for. I was the last of the group that went in. We ran into the group in front of us and the people behind us ran into us. The monsters, jumping out to scare people we already knew was there at that point. So we did not get the full experience for which I think that we paid for. Also, the lady who was trying to put my large group with another large group of 10 people was trying to send 18 people in at one time right behind another group that just went in. So the group in front of us, my group and the group behind us was close to 25 people Going through at one time whenever I go to a haunted house, I want to be scared. I want things to jump out and scare me that I don’t know that is there. That’s the whole point that’s what I’m paying for. I’m very disappointed in the staff. I did find the lady and ask her after we were done if she could space out people a little bit more and she said that this haunted house don’t work that way. Moving my last visit. I’ve already done some other haunted houses, and I have not had this problem. I wasn’t the only one that was having issues. The people in the back of our group was yelling for us to walk faster, but there was another group in front of them. That would’ve been 30+ people. I’m not expecting to be let in all by myself or anything like that, but I do expect my group that I paid $500 for to be able to go through the haunted house and not run into other people. As far as a set up it’s great. It’s the speed to which they’re trying to do it. And it would be completely different if they weren’t busy, the lines were going extremely fast because they were letting so many people in at once. Honestly, I would’ve rather waited and had the scary experience for...