Best Buy — Attraction in Milwaukie

Awful customer service and total incompetence from start to now. Ordered a washer and dryer with stacking kit to be delivered to small laundry closet space on 12/14. First attempted delivery on 12/23 was told the items bought in store would not work and l would need to order 6ft semi-rigid dryer vent, two 10’ washer hoses, and 3 point 10’ dryer electric cord to install and that Best Buy does not carry these and would need to be purchased elsewhere to complete the installation. I got the items and second attempted delivery was on 1/15. At this time we were told they again could not install items because we need a 4 point dryer electric cord (they were the ones who had told us to get a 3 prong) and were told this time the two 10’ washer hoses must be stainless steel. No mention about needing the washer hoses to be stainless steel either prior to this. He also said it would require a 6’ washer drain hose extension. We ordered the required items and rescheduled installation for 1/24. I received an email the night prior saying everything I’d been told the last two times was misinformation and that they would absolutely not install parts purchased outside of Best Buy and contradicted all of the information we had been given from Best Buy up to this point. When I called to complain about this I was then told that it’s the email I received that’s misinformation and was promised they would for sure be installing the washer/dryer the following day without issue. Four hours prior to the appointment I received another phone call doubling down on what the email had said that I was told when I complained was told was false information. These appointments have required me taking work off to be available for, having to pay to do laundry elsewhere for the last month and ten days and caused a lot of confusion, anxiety, stress and anger. This whole experience has been awful and no one on Best Buy’s end seems to be competent in these sorts of installations and offered very little help throughout the process and provided us with wrong information over and over. They offered no resolution except dropping the washer/dryer off and told me to hire a handy man to install. They said Best Buy will not install with parts purchased elsewhere. It was Best Buy that told us that I would need longer lengths for the accessories for the install at the first attempted install. They told us Best Buy does not carry anything longer than the 6’ and told us we would need to buy the accessories elsewhere and to reschedule installation once we had acquired the longer length accessories. Even at the second attempted installation there was zero mention of any issue with the accessories due to them being purchased outside of Best Buy. This information was only provided 24 hours before the third scheduled installation over email. Best Buy really dropped the ball the whole process on this and still haven’t accepted responsibility or done anything to make the situation right. Best Buy needs to take responsibility for their horrible customer service, lack of competent staff and all the misinformation that was provided throughout this experience. After over a month of dealing with their incompetence I requested a full refund and ended up buying from standard tv and appliance and they were amazing and I had zero issues. Got it ordered and delivered and installed three days later. Highly recommend them and this is a warning to not buy from Best Buy. Best Buy needs to take notes from standard tv...

If I could give negative stars, I would. I'll start off by saying, I understand that the return policy changing from 30 days to 15 is a company decision. That being said, its absolutely crazy that there are zero exceptions. We bought a Samsung tv for our new house. For 1 week, it sat in our new home unopened. When we moved in, it took us a couple of days before we set it up. Once set up, it lasted maybe 4 or 5 days until, one night, there was a popping noise in the back and the screen went black. My husband and I hauled the thing into the back of our car and he made it to Best Buy with 10 minutes to spare- we just wanted a replacement. The security guard turned him away due to the store being understaffed (are you serious)? So he drove it back home and we called the store the next day. They refused to let us return it, citing their absolutely insane new 15 day return window (and, if you only spend $80 for their ridiculous membership, they'd actually treat you like a paying customer!!!). They told us to contact Samsung, which we did. They were just as unreasonable. We were told we could pick the day but we wouldn't get a time until that morning (and it hs to be Mon- Fri, before 5 pm). Today he spent his lunch break driving home to meet the "technician " who refused to help him move it from the garage to the iving room. He literally laid a blanket on the ground and "fixed" the TV in our driveway. Since he was IN OUR DRIVEWAY, he couldn't see if it would actually work (i.e. hook up to the internet). I get home from work and we lug it back into the living room and (gasp!) it wont connect to the internet. We've spent the last 2 hours trying to troubleshoot it with someone on chat.... because Samsung doesn't care about the quality of their products or customer service. You know what would have prevented all of this (other than a TV that doesn't break 4 days in)? If Best Buy would have treated paying customers with respect and let us return it the day we called. We wasted hours on the phone, spent time away from work and still dont have a working TV. What happened to this company?

Update: Well, our Samsung tv still doesnt work. The Samsung "representative " came to our house today..again.. only to find that the part that connects to the internet doesn't work now. This guy even had the nerve (same guy as before) to ask my husband for help moving the tv when, a week ago, he refused to carry it to the living room with him and instead fixed it in our driveway.

So- Best Buy, if you just would have exchanged this tv for a working one, we wouldn't still have a broken tv. We have to wait on broken part number 2 to arrive and that same guy to come out and install it. We are never shopping at this store again and we are considering filing a complaint with the BBB and FTC against...

Honestly, my faith in this company has completely fallen off the cliffside after being a customer of 20 years.

I purchased a storage freezer from Best Buy, envisioning a seamless purchase to store prepared meals, as I am an RN and very busy with my demanding schedule. I've always used Best Buy for my appliances, so why not for my freezer?

Ten months later, I noticed the air was stale in my basement a few days after storing meals. I checked the freezer and sure enough, all of my groceries and prepped meals were completely expired. This was easily upwards of $300 and many hours of my time cooking and storing meals and ingredients. The freezer was diagnosed as defective after a phone call diagnostic and completely outside of user error.

This item was well within the manufacturing warranty and Best Buy assured us at purchase and again on the phone that I would be taken care of should the appliance fail. Best Buy initially said on the phone that they would send someone out right away to repair the freezer, only to then later say they couldn't find a technician and were therefore unable to fix the faulty unit. They then said they would not deliver us a replacement, nor take the broken machine away from my residence, informing me that the warranty simply stated they were responsible only to "provide a replacement."

Now, I have to rent a vehicle to pick up a replacement freezer, and pay money to the city to recycle a broken appliance that Best Buy said they would fix on location. It is not my concern that they are unwilling to follow up and find a technician to fix this broken machine, nor that they went again their word and broke my trust. I asked about about a small rebate or gift card to offset these additional expenses and was told since it was outside of a 14 day purchase window they were unable to help. What a complete joke, they know that we can see this $16B company's stock ticker in real time, don't they?

I no longer have trust in this company, or it's warranties. I do not recommend purchasing appliances from Best Buy, they do not have your interest in mind in the slightest and all their "tech help" is outsourced to low paid populations at beyond minimum wage so your complaints aren't even being heard by the company directly. Do not buy an appliance from Best Buy, it will break, and they will not honor their word to make it right.

It was misguided faith to expect company loyalty from Best Buy, I thought they were sincere but I've now experienced the other end of a mostly stellar business history and it stinks more than my freezer did last month. Do yourself a favor and steer clear of Best Buy – their appliances are destined to fail, and their promises are nothing but a hollow echo of...