Brazilian Wax Bar — Attraction in New Port Richey

I had an Appt set for Saturday, note it is my first time so I'm super nervous. Kaylee calls me an hour before to inform me it was going to be an extra 15$ cause now she has to wax me as well. I wanted a lighting treatment, no where on the website does it say I have to get waxed I literally just shaved that morning and it will be now 40$ instead of the 25$ I thought I was going to pay. I explained that to Kaylee and she said it does not matter it's going to be an extra 15$ so I can cancel if I want to but she can not waive it for me. I was taken away by her tone and how unprofessional the whole situation has turned out. You don't call someone 1hr before to tell them you're charging them more money cause she's been too busy to call me sooner and if I don't like it, oh well just cancel the Appt I planned my weekend around. I'm in customer service and it was about the money it's about respect. They need to add the extra charge to the website and if they don't then they should waive it when asked. They also need to be professional and not tell someone if they don't like it well jut cancel your appointment that is...

Horrible business practice by Michelle Parker at Brazilian wax bar we went through all the trouble of re arranging our schedule me and my girlfriend to make an appointment with Michelle Parker.. Michelle Parker is emailed us at 7pm Christmas Day to cancel both of our appointments saying she had pending covid test results pending.. so why would u even be making appointments with people knowing u had symptoms of covid and we’re awaiting results.. horrible business practice and makes for a horrible business would not ever go to Brazilian wax bar if they told me I could go for free.. they emphasize how important it is to cancel an app outside of the 24 hour time frame or u will be billed for not doing so.. but Michelle Parker conveniently violated her own businesses policy and that was ok with her this place is a total joke steer clear and...

I had an appointment scheduled for 3:30 which was delayed to 3:45 without my approval. When I arrived at 3:45, the doors were locked and no one was on site. I called the number to confirm and was told that the person with whom I had my appointment was on their way back from their lunch break. I waited an additional 10 minutes before leaving as I couldn’t take a further 45 minutes off from work for the appointment. Today I see a charge on my card for $30. I can only assume this is why they put a card on file for “cancelled” appointments. Charging a customer because your aesthetician doesn’t show to an appointment on time is not okay and I expect a refund promptly. Extremely unprofessional of a company that is supposed to make women feel...