SUMMARY:
GREAT MALL. 5/5 stars for this mall specifically, but I have to give one star specifically for Perfume Point. BEWARE of ANY store or booth called Perfume Point. Go to literally any other store selling fragrances instead.
After my personal experience there and doing more research on this company at large along with this infamous location- I discovered they have taken advantage of people, will lie & gaslight you about fragrances, have sold fakes, overcharge you, and will flood their reviews with fake, botted positive ones to cover up the negative ones from real customers.
The fragrance they push the most (Michael Malul) is ALSO notorious for spamming review sites with FAKE positive reviews for their fragrances.
I refuse to support a business with shady practices like this that tries to act like it's a small business. You can find better deals for fragrances online or at the other stores at the mall. This place is infamous in the area for a reason, so please be aware.
The employees are EXTREMELY pushy, refuse to take no for an answer, and will pull con-man tactics just to make a sale on a subpar fragrance. THEY DON'T DO REFUNDS, exchanges only- you won't know this information at all until you get your receipt and read it.
I've gotten a lot better at saying no and standing my ground against people trying to push a sale on me- especially as someone with anxiety- but this was the worst bombardment I have ever experienced in my life. Even my boyfriend who doesn't deal with this felt overwhelmed.
We decided to check this place out over Macy's for fragrances (our first mistake) since it was close to closing time and browsing a smaller store quicker was easier.
A lady was standing outside with smell testers in her hand, practically forced us to take them even though we were already coming over and rudely told us to "come on" inside when we didn't follow her inside right away.
The music was on full blast- could barely hear her, my thoughts, or my boyfriend next to me.
She insisted that we were buying fragrances for the both of us after I told her we're just searching for my boyfriend when she asked at the door. Inside, she was speaking quickly (again, could barely hear), shoving different samples at us (not disclosing what they were or the prices), and was literally rushing us- not allowing us time to even discuss the fragrance amongst each other. She asked which one was my favorite, I answered, and she proceeded to grabbed a box and rushed over to place it at the register.
Nothing I said or did implied that I wanted to purchase that. Forcing a sale tactic.
Before I had the chance to tell her I didn't want to buy that, she walked away, started shoving different perfume samples at my boyfriend and another employee appeared. He gave her suggestions on what to give him, then eagerly went to the register to ring up that perfume I didn't want.
I asked him how much that would cost- he said $145. I said I don't think I can do that, then he claimed he took money off just for me because he felt like it. The price was now $129. The pressuring still continued despite my obvious reluctance. I didn't want that Michael Michael Malul perfume, it wasn't even that good to me- but I was getting more anxious during the interaction. That plus the music and pressure got to me so I gave in and immediately regretted it, but put on a brave face.
My boyfriend was also heavily pressured into a purchase.
- He turned the man down almost 10 times, explained that he's experiencing financial trouble & couldn't do it.
- Man still continued pressing him and giving "discounts"
- Man told him that if he ended up not liking the fragrance as much, he could make the money back easy by reselling it on Ebay. (It is worth MUCH less on Ebay)
- My boyfriend said he'll think on it and come back next week, the man told him the sale ended THAT so he wouldn't be able to get this deal. We were at the mall the following week and saw that mega sale sign was STILL up.
Tried to stay within character limit with this review. Shop elsewhere!