HobbyTown — Attraction in Palm Harbor

Super frustrated with my visit today. 6 people (4 groups of people) in line at the parts counter. When the guy at counter says he’s going to help the rest of people in line (which was the right customer service decision to make) while one guy is trying to order parts, the other guy tells him not to, because he’s trying to teach him something about ordering parts. Waiting 20 minutes to get a spur gear and to see if you had a Sledge in stock to purchase is ridiculous guys. If there are only two employees/associates in the store you need to be helping the customers that are waiting to buy stuff and not staring at a computer screen trying to figure out how order parts. Teach him how to order stuff later when there aren’t people standing in line for simple parts or to check out…

Edit reply to owner: Waiting wasn't the problem, I had been waiting for a while with the other people as you saw, which was far more than 2 minutes as you said. Hearing you talk down to your employee - scolding him for wanting to help the other 3 parties of people waiting at the desk - was the part I found fairly infuriating. I wish you...

Only my 2nd time here but i think im done. Walked in to a guy at the register with headphones in and his face in his phone, while people in the store obv needed help. Then i notice they've got their prices in store jacked up from their own website. I originally looked on their site and found a couple models I wanted and went in to buy them, and the sticker price was $20, sometimes $30 more. I asked the guy with the headphones and he scanned one and was just like "huh, that's different...want it at the lower price?". So I asked about the 2nd model being the same situation and he seemed annoyed so I just chose to buy only one. I asked him if they carried the lighting or paints that go with it, when I knew they did, and he just smirked and said no. I asked him again just to be sure and he was like "nah, don't know nothing about those models" and went back to his phone...he was clearly done with me since I hadn't wanted to pay the higher price. Just left, no bag for my purchase or "have a good day" or anything. Only giving two stars cause my first visit was...

i first wrote a review giving the store a 3 star which wasnt fair giving them 3 stars before i gave them a chance to fix the issue or at least hear them out after going down there the problem i had was not there fault i went they took my car right away opened it up and found the issue and fixed it right away i had to pay for a couple of parts but i wasnt charged a dime for his labor i would not hesitate to buy anything from them he was very knowledgeable about the products they sell so i edit my reveiw and give him and the store 5 stars from now on i wont write a reveiw when i have a little fire under my collar everybody is human thank you adam for taking your time to fix my car. tell the mgr. i said you...