Japan Spa( professional reflexology & body massage) — Attraction in Enterprise

Our new favorite spa. Susan and Ellen were absolutely AMAZING. First, it was so easy to get an appointment. We simply sent a message in the chat and they responded right away! We asked for a last minute appointment (and was expecting to be denied but were hopeful) and they made it happen! We got in right away. We got a couple’s massage and chose the Spa Special (60 min body, 30 min foot, with hot stone/body scrub). I have been to numerous massage spas in Las Vegas and they have always relieved ‘some’ of the tension in my shoulders/back. But not Japan Foot Spa. Susan and Ellen clearly knew what they were doing. The way they got all of the knots out of our shoulders/shoulder blades was nothing short of pure talent and care. I generally never feel like spas have cared about curing me of my pain but I truly felt like Susan and Ellen made it their mission to actually take away our tension/knots (my husband and I agree that they pretty much found them all but they advised that our backs were so tight and the 60 minutes wouldn’t be enough to really get them all out. We agree! Planning on getting a 90 min body next time!). It was deep tissue so we are definitely going to be sore tomorrow but for good reason! Thank you so so so much to Susan and Ellen for giving us the pain relief we have been looking for. Another important thing to note is the comfort—Whenever we are faced down on the table, our faces were placed on a soft pillow vs just the hole in the bed like other places. We highly recommend the Spa Special to anyone who wants to try everything out. We will be...

Our experience started and ended frustratingly. As soon as we walked in, the staff member became agitated when I mentioned we had a Groupon. He asked to see it and then stated that the Groupon was only for 30 minutes. My wife explained that we had purchased a 30-minute detox session and a 30-minute massage, but he responded harshly, saying, "No, it's only 30 minutes."

I attempted to clarify by saying, "No, this is what the Groupon description states," but he interrupted me, accusing me of yelling and warning that I would be asked to leave if I didn't stop. I tried to whisper as quietly as possible, urging him to honor the Groupon. Eventually, he agreed to the terms outlined in the Groupon but mumbled that Groupons are different and that we should pay the full price during our visit.

After our session, as we were leaving the room, he was in the hallway and asked if we had tipped in the room. When I said I had no cash, he insisted that I give him a card so he could take the tip. While we are willing to tip for good service, we were unhappy with how he handled the situation. He demanded a tip just as we were walking out of the room. If the establishment does not want people to use Groupons, they should not offer...

When I recently visited Japan spa using a Groupon I received from a friend, I was hoping for the same great experience I'd had before. Unfortunately, this visit was quite disappointing. From the moment I mentioned the Groupon, the staff's attitude shifted noticeably.

I felt like an unwanted guest rather than a valued customer. The warm and welcoming atmosphere I remembered from my previous visit was absent. Instead, I encountered curt responses and a lack of enthusiasm from the staff. This experience was a stark contrast to the pleasant service I had enjoyed before.

I understand that businesses offer Groupons to attract new customers and reward loyal ones, so it was disheartening to be treated differently. A consistent level of service, regardless of the payment method, is crucial for maintaining customer loyalty. Unfortunately, this visit has left a negative impression, and I am hesitant to return or recommend Japan foot...