LensCrafters — Attraction in Winchester

I had a contact lens exam at this location. The doctor wanted me to try a stronger prescription. He said that he would order me a sample. If I didn't like them, then he would give me my previous prescription. He ordered the sample and it took approximately 3 weeks for them to come in. I was called and told they were in, so I went in 2 days later to pick them up. I wore them for a week and they gave me the most horrible headaches and I cannot see with them, as they are too strong. I called Lenscrafters and I was told that the doctor didn't swap out prescriptions. I told her that the doctor gave me that option and she said he didn't. I told her that I'd like to speak with the doctor and she refused to let me speak with him. I called back every other day and asked and was denied continuously, until someone else finally answered the phone. I explained the situation and the different person said she would speak to the doctor and call me right back. She said the doctor said it was okay and I could come by the next day to pick it up. The next day, person #1 was back and gave me the first prescription that gave me headaches. I called right away and she said that the doctor was out of town and wouldn't be back until the following week and nothing could be done. A week went by, and she called and said that the doctor is denying my request. I asked to speak with the doctor and she refused to let me speak with him. I do not know why this employee is keeping me from getting the prescription that I need. It's bizarre. I have asked over and over to speak with the doctor and she won't let me. She said the doctor does not speak to patients. I told her that I do not want to discuss my medical concerns with her and she said that's too bad, that she's the only one that I can talk to, yet, she continuously hangs up on me. The frustration is beyond belief. I can't see and I constantly have a headache. This is the most bizarre thing I have ever experienced. I hope the doctor sees this so he knows how the person at the front desk treats his patients and will hopefully return my call. All I want is my prescription. I'd also like to add that this woman who answers the phones also...

I just recently had an appt at this office on 12/10/19. I actually was there with my 2 oldest children. From the minute we walked thru the door, we were greeted with friendly smiles & voices. We approached the front desk & Desiree assisted us. Yes we had an appt, but was running a little late. I called the office and spoke with this young Lady. She was very friendly and understanding. Once we arrived She then went and started registering both my kids for their appts. While I was still filling out paper work they called both of my kids to go back & get prescreened prior to seeing the Dr. Regretfully I do not remember the rest of the staffs name. Everyone there was extremely professional, nice, and really wanted to be there. Then we were brought back into the exam rooms to wait for the Doctor. Dr. Aimee then walked in. She is absolutely amazing. She was hilarious, great attitude & extremely knowledgable. My daughter was 1st to be examined and wears glasses everyday. She had alot of concerns regarding her glasses. We always walk out and the Rx is never strong enough.She always says her vision is better but is still blurry. Dr. AIMME got it 100% right this time. My daughter loves her new glasses. She said she can actually see without being blurry. This is the 1st time in almost 16 yrs my daughter can actually see in HD vision or more like 20/20 vision. Then it was time for my son. Homerun again... yes my oldest needs glasses, just not all the time. His Rx is perfect, no headaches from wearing the glasses. They are even helping with his frequent Migraines. All in all this office is amazing and I would recommend you come here if you...

I loved the whole office interaction. There were quite a few people in the morning when I went so I wasn’t expecting to be seen by the doctor ASAP; and I’m patient so I didn’t mind the wait. The girls at the front desk were super sweet and the one who took me back to do the first exams was super helpful and explained how everything worked for me so I wasn’t left in the dark. Next was for the doctor to see me; but it did take a while as mentioned above. He was super nice and explained the results of my tests to where I can understand it. I’m so glad I finally have a good prescription after a year! I can see again! The only downside to my visit was when I went to go purchase the new lenses and sunglasses. The older gentleman (Keith) that helped me didn’t really explain to me what was going on. Usually you can choose what kind of lenses you want (anti glare, transitions, etc.) but he didn’t offer me any of that and I was too afraid to ask because it seemed like he was just rushing me to the payment. He had also mentioned it would take 14 days for me to get my lenses and sunglasses which I think is crazy because I used to go to a LensCrafters and they’d be ready in about an hour.. Overall I loved the...