Scrubs & Beyond — Attraction in Lake Ridge

I ordered three lab coats embroidered with my name (after years of procrastinating because I work part-time and try to keep costs down). The first time I washed them, the embroidery dye ran and left an ugly halo around my name - completely unusable. I've washed embroidered lab coats for nearly 20 years and never had a problem with hot water and oxygen bleach; they told me it was because I used bleach. It took me MANY phone calls to get someone with authority to tell me that since they couldn't guarantee a different dye would not run, they would refund my money. Only one person ever followed up with me despite leaving many messages. So, they finally refunded me... minus the embroidery fee. I was swindled out of over $30, when it was the embroidery that was the problem in the first place! I also spent hours driving to the store multiple times, calling, and waiting on hold. I will never shop here again, and I will tell everyone in my field about the awful customer service I experienced at Uniform City.

Update: After I posted this, I finally got a response from the manager, who explained that due to managing two stores temporarily, this didn't get followed up on as she would have liked. Uniform City refunded my money and replaced the lab coats, with embroidery, at no cost; even mailing them so I didn't have to make another trip. Apparently the replacement lab coats were already at the embroiderer's, but no one told me that when I called to say I just wanted a refund because the whole process was taking so long. I have washed the lab coats in warm water with oxygen-free bleach, and they still look fine. I didn't quite dare hot water yet, but I will have to since I want to kill germs. So, I updated my review to 3 stars; the new coats seem fine, but the process to get them was frustrating and...

I cannot say enough about Lisa at this Scrubs and Beyond. I have had 2 online orders go terribly wrong prior to taking a travel assignment. I stopped in this store to buy what I had already bought online and had not received. Lisa was unaware of my situation while I was shopping. She was so helpful and knowledgeable about her products! At check out I shared my story. She took all my info and followed up on my order as did I. I was treated terribly by customer service on the phone when I followed up with that online order and cancelled my order all together. When Lisa followed up to see how things were going I told her I cancelled my order. She sent me an email apologizing for her company’s behavior that she has nothing to do with (no one on the phone apologized). She then sent me an email saying she wanted to send me something in an effort to try to make things right. She was just verifying she had the right address because she remembered I was going to travel. She is beyond exceptional and went way more than the extra mile!!! She is the only reason I would every buy from this company again..and it will be through her store! You will not be disappointed by the service you receive there! Thanks Lisa!!!...

I will be a customer forever! I was desperately looking for scrubs after finding out that the ones I ordered online through another company would be delivered too late (even after having paid for 2-day shipping, delivery time was estimated to be 5 days after ordering). I went EVERYWHERE I had heard scrubs were sold but no one had the color I needed for a new job I'll start in 2 days. Finally, a sales associate from another store told me about Uniform City and I drove all the way there (not close to my area but I didn't care!). The store is so big, I didn't know where to start looking! But I could see they had my required color all over. I'm petite AND curvy, not an easy combo clothes-wise. The woman working there, Harriet, immediately came to my rescue and found exactly what I needed. I cannot tell you how relieved I was to know I would be ready for my new job AND to now know of this wonderful store where I'll buy all my scrubs moving...