I bought 2 boxes of the defective 5" Black Cat Mortar Shells for $209 each. The shells are advertised to have a streaming tail as they ascend. Instead the tail portion of the shell just explodes as the shell leaves the tube. I stopped after trying 5 of the 24 shells in the box. I had 30 family members for New Years Eve, all very disappointed. I returned to the store for a refund of my unopened 2nd box New Years Day. The volunteers at the store all claimed ignorance of any return policy and told me to call the corporate office which I did 4 times with no return phone call. On Monday Jan 3, 2022, the Top Dog Corporate office was open and I talked with Stacy, who told me to send pictures of the product and my receipt which I did that day. The next day, I called Stacy and she told me to call back next week about getting a gift card refund to be used at Top Dog for July 4th, 2022. On Wed Jan 12, 2022 Stacy told me she read this Google review and that she would send me a full refund check, which I have received. Overall, the Top Dog Corporate office was gracious and did indeed provide a refund for the...
Read moreWhat can I say? Other then, don’t waste any of your time or money by driving any farther then here. It’s a one stop shop, and I’m here to tell you that you will not save money buying your fireworks anywhere other then here. You will also find out that you can save even more if you take advantage of some of the special sales offered when shopping early. But even if you wait until the last day you’ll find specials that can still give you prices no one else comes close to. The quality is top of the line and the amount of customer service you receive while shopping is like no other! Even when checking out, there is always enough registers open to more then handle the crowd at hand with plenty of smiling faces making sure as you leave you receive all the love you deserve for shopping with them! In short, Great experience, do yourself(and your wallet) a favor look no farther, this should be your “go to store” for...
Read moreCame here for Diwali and it was well worth the trip. Huge selection of small and large fireworks. You can buy large combination packs or go a la carte, picking and choosing from what you like around the store. If you think fireworks are sparklers, firecrackers and roman candles, be prepared to be amazed. Now here's something cool. The different fireworks have QR codes that you can scan to see videos of what each one looks and sounds like. Love it. Service is excellent, and really enhances the experience. They're kind and knowledgable without being the least bit pushy. Will tell friends and...
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