Glorias Floral & Gifts — Attraction in Conyers

Unfortunately, 1 star is the lowest I can go with this experience. I ordered flowers from Gloria's for Valentines Day 2020 to support local business and was very disappointed. I was going out of the country on business, so I called Gloria on Monday 2/10/20 to pay and have my roses delivered to my lady locally (3 miles away), on Valentines day before noon. She received the payment but stated she could not give me a receipt or confirmation number. I asked how would I know if the order went out or not since it is surprise and I'm out of town? She stated "I guess you will just have to call back on Valentines and see sir." So I set my alarm to call back on Valentines day at 9:01am. to assure they will be able to get my order out by noon since I paid on Monday and it's only going 3 miles down the street. The person that answered had an attitude & told me "sir if you placed the order it will go out" and she hung up on me. I'm very upset at this point but I didn't want to ruin the surprise so I waited until 4:40pm. to call my lady to check if she received the delivery. SHE DID NOT GET THE FLOWERS, I spent upwards of $100 and never received the product. When I called they gave me an attitude about getting a refund and hung up on me again. Once I returned to the states, I went up to the shop to speak with Gloria in person and request a refund. She was incredibly rude and wanted to blame me for the delivery not going out. I told her ma'am it is okay I just want my money back and I will order elsewhere next time it is okay. Please take these reviews serious, I usually don't write them but this was just awful customer service. Hopefully I receive my refund within the next few business days and luckily my lady understands it's not my fault her Valentines...

I am floored… I just called for assistance with getting a bouquet. The woman who answered the phone (heavy accent) first got exasperated and told me to just go look at the website for something I want. It was off putting but I decided to brush it off and give her the benefit of a doubt & explained that I’d looked at the website but didn’t see what I was looking for, which is why I called. She told me to get something completely different than what I was thinking of (a single flower vs a bouquet) so I took pause. Then I asked her how much it would be and she said, “Look, I really need to go. I’m very, very busy.” I was so shocked! She spoke to me like I was a telemarketer bothering her not a customer, trying to learn her product & SPEND money with her! I guess she’s way too busy for new customers? To the owner, if you read this, I called today for a small bouquet, however, I am one of those customers who is loyal, especially to small local businesses. I like to keep fresh flowers in my home & we have several large events coming up. I also spread the word when I find a business that’s amazing because I believe, the more business I send them, the better they do, the longer they are around for me to patron. Good to know you’re already too busy to effectively manage any new business though! Thanks for sparing my time,...

One of your drivers nearly caused a major wreck this morning (around 9 AM) while merging onto the interstate. Let me be clear: I wasn’t the one driving 90 MPH—they were, weaving through rush hour traffic like it was a race. When they realized they were about to merge straight into my vehicle, they didn’t even correct their mistake. Instead, they rode illegally halfway in my lane, forcing me to slam on my brakes just to avoid getting pushed into the truck beside me.

This was reckless, dangerous, and completely unacceptable. If an accident had happened because of this, charges and lawsuits would’ve followed. Do better. And if it was you driving, Gloria, consider this a warning—your inability to merge properly almost cost you far more than just a lost customer. You should be thankful this didn’t escalate further. Maybe try leaving earlier or moving closer to 1641 Brentwood Crossing, Conyers, GA 30013 so you’re not risking lives just to get to work on time.

Attaching a photo of the car for accountability. Fix this before...