The Shoppes At Eagle Pointe — Attraction in Cookeville

I was so excited to try our new Panera as I had always wanted this restaurant to come to our town in Cookeville. However upon arrival I was very surprised at how cold and stark this new Panera location felt. The kiosk ordering only makes the store seem more undesirable but I at least assumed my food would be prepared correctly since my husband was entering all the special info for our order. I can’t eat certain things due to stomach problems so I requested my sandwich not have he tomato product listed in the description and also requested that mayo be added. We spent as much for two meals here as if we had went to have a steak dinner elsewhere so I was quite disappointed. The soup was wonderful as always but this new store feels so impersonal and sterile, eating out is supposed to be a fun treat not a laborious process where your only interaction is with a store kiosk. I guess I’ll just use the drivethru for soup since my husbands sandwich order was incorrect also. Maybe Panera should worry less about futuristic kiosks and just hire some friendly faces to take customer orders. The kiosk even asks for a tip when no human even brings your food to you, you are buzzed to pick up your food yourself. What a total and complete waste of...

I'm a huge Texas Roadhouse fan!!! Love it better than any other steak house. I was in town for a tournament and the restaurant was right up the street.... PERFECT!!! The hostess and staff were very nice and fun to talk to!! The chef needs a little help. For some reason my $25 steak came out perfectly cooked but had enough salt on it to give anyone high blood pressure. I also got new mashed potatoes because they had ran out....when I got them, they looked great!!! Little did I know, under the mash looking potatoes was chucks about the size of golf balls. Last time I checked .... thats not mashed potatoes. Well, mistakes happen and people have bad days!! Still gonna be my favorite steak place!! Next time I'm in town I will give them...

Out of town visitor

Car side order

Food was nasty, my daughter said

The salad purchased was all wilted, not worth what was paid

My kid's chicken was plain, flavorless she said. The fries taste old and like they were rewarmed.

I asked how much for an additional side of chicken and was told there's no button to ring it up??? What?

I asked for extra bread and was told we would have to pay since that was for dining in only? Since when?

I frequent Texas Rd house and have never heard such thing since my kid eats the same thing everytime we go there.

Don't waste your time and money by doing car side go inside because you get more portions, as well. They jip you on a car side order.

I'd rather waste my money at Outback, further...