Best Buy — Attraction in Cuyahoga Falls

In November of 2018 (so less than a year ago) my husband and I bought an entire stereo system - head unit, wires, subs, etc - had them install it - from Best Buy. Nick the installer (and sales person - he was that good) was extremely helpful and the system sounds fantastic, now the bad part. Yesterday the one of the subs blew and the other was damaged. I called for my husband to confirm that they had the parts in stock. When he stopped on the way home today, the customer service manager had to help him since no one else there knew how to do an exchange - the manager himself also was having problems figuring it out and had to go speak to the installer. Keep in mind that we bought the protection plan and all warranties were still in effect including the manufacturer warranty - it's been less than a year since purchased and installed. The manager told him that we could either send it to the manufacturer for the replacement or we had to buy a new protection plan for the new equipment that we could install today (Nick is always scheduled 1-2 weeks out). After my husband told him that he was wrong, that it wasn't our fault that the equipment malfunctioned (it was previously brought in for a burning smell), we had already purchased the plan, the manager said the best he could do was comp half of the price. Sounds like no one in customer service actually knows how to do their jobs and they are just there to get money. I know, they are retail and this should have been expected but it just seems like bad business practices, especially considering how much money we spend there... often. The only good thing we can say about this Best Buy is Nick, he's a great guy and always goes out of his way to help with any...

Awful experience. Our laptop screen was damaged so we took it to their Geek Squad and purchased a new Macbook because the cost to repair did not make sense. We waited in line without anyone speaking to us for about an hour. After we explained we needed a data transfer from damaged to new laptop, they told us it would take about 24 hours to complete. The next day we had to call and were told is wasn't ready. The called us the next day to say they were unable to find any data, and we were surprised because the hard-drive was fully functional the day the screen was broken by one of our children. The tech said he had a few other things he was going to try to recover the data. The next day we had to call, only to be told they were "working on transferring the data". I questioned whether they were actually transferring data, or if they still had found nothing. The tech sounded too lazy to go get an answer to my question and said "to the best of my knowledge they're transferring data". Um, ok? You can't put me on hold and ask? So, another call to them by my frustrated husband, we find out they STILL hadn't been able to locate any data and we should pick up the laptop and get a refund. Of course, every call was preceded with a "we are really busy" or "they are swamped back there". Welcome to life. Learn some real customer service. So, end of story? We picked up the laptop, received a refund, and immediately took it to Certified Nerds in Monroe Falls where, go figure, they found our hundreds of pictures and documents and were able to transfer to the new computer. We had it back in less than 24 hours. I will never go back to Geek Squad again. Not even over my...

We recently bought a new Whirlpool washer and the sales process itself was great, our salesman was nice, the price was right and it all went smooth... until 7 days later when it was.. delivered and not really installed.

The 2 guys who delivered my washer could not have been less professional. no ID, no paperwork for me to sign, unmarked "distressed" delivery truck and had a certain smell about them that lingered hours after they all but destroyed my laundry room.

The "Trained Professional" who attempted to install my washer first snapped the handle on the hot water valve off causing it to leak a steady stream, then stripped the fitting off the hose itself with the ancient pair of channel locks he was trying to use. Since he couldn't get the hose off, he just said they can't install my new washer (even though I offerer to let him borrow more appropriate tools) so they couldn't take away the old unit.. $100.00 in parts and $125.00 in labor later with a local handyman, and everything is done. I have water damage on the wall next to washer and 2 hours of my day to clean up the mess for the best buy contracted delivery team.

By the way... Do you know you can't call Bestbuy stores anymore? All lines go to a corporate customer service team who aren't helpful in any way. When I finally went back in the store, the store manager I spoke with wasn't helpful either.. She told me they get all sorts of complaints about the delivery guys and directed me to their insurance claims hotline.. I've filed the same claim with the the same call center in the Middle East 4 times and its never been addressed, escalated or had any further communication. This...