Dallas Circus Center - Gym and Fitness — Attraction in Dallas

Terrible experience TWICE.

WENT THE FIRST TIME and waited 20 minutes nobody spoke to me but kept looking at me and telling each other I was standing there. Then I called the number and explained I am looking at her through the window and I can see her on the phone so was my class canceled and she said it wasnt set up because I was the only one who signed up. I called the number again and texted to ask if it was canceled and was told management had changed and one is in cancun and so they will get it set up or I can be refunded. I asked to be refunded and if I decide I would choose a class again… they argued with each other they dont do refunds and the trainer didnt show and just seemed to try to make an explanation on the spot. I discussed the issues with Jared over the phone, they refunded to “the account” and not to my card so it was only a credit to use with them. Then Jared, offered to credit a second class free of charge to the same account, which I did not acknowledge because I just wanted what I paid for. So i booked the one class I paid for the “credited” back instead of refunding to my card as discussed, for today. When i show up today they have three silks set up and booked six people. So we share with strangers in sports bras and leggings, without shirts, sweating before the class even starts. This IS NOT ANYWHERE THAT YOU WILL SHARE SILKS WITH SWEATING STRANGERS. IT IS UNHYGIENIC AND THEY ARE NOT CONCERNED. THEY stated they can refund it again and they remember from last time but I stated “I do NOT want a “credited” refund so if you can only credit I just want to be done since last time I was promised a refund it was only a credit after it was discussed so if thats the case you can keep my money at this point” he only stated “ it is on the website that there are only three points and if six people sign up you will share [with strangers]. “ It was NOT!! AND STILL IS NOT. When you book it is not displayed, the site does not have it displayed, and when you click info for any specific silk class it is not displayed… he then stated it is for the beginner class only…

well here is photos showing it is not stated you will share with strangers, even when you click the link”i” button for the details and information.

I appreciated the attempt to keep themselves in business but maybe ensure employees show or cancel ahead of time, not 15 minutes into the class when I am questioning why nothing is set up or anything, give all the information first, and dont say it was given when it was not and still is not.m

Edit in response to the “owner responding to review “ spoke over the phone on the first occasion and simply spoke to you to say I spoke to Jared and he will refund. I called the next morning to say you CHARGED MY CARD AND DID NOT REFUND SO I STILL HAVE NO REFUND… I would be more than happy to prove this also as you simply stated okay when i said if you can only refund a credit you can keep my money. So you just want to attempt to defend yourself but still messed up both times and have NEVER ISSUED A REFUND TO MY PAYMENT METHOD AT ANY POINT, I can prove this…. YOU CREDITED $60 to the “credit account” that is on your website and never refunded to my payment method in any way… here is the text message WHERE YOU STATED IT WAS NOT REFUNDED AND WAS CREDITED AS A CLASS AND A FREE CLASS AND NOT A REFUND (even though we discussed a refund because I stated I didnt know if I ever wanted to come back the first time… which obviously I shouldn’t have) update: Company still has not started a refund to my card but wants to contact me privately in a text message because i told the truth in my review. They stated was credited but just went in to get it done (after I posted my review, because wasnt) and now they state it was already done so i need to contact my bank, but before they said is credit on the account INSTEAD with a free class. I literally have proof they credited it, not refunded, when they state they didnt do. So “best of luck in life” trying to keep a tanking business afloat, even after your...

My girlfriend is super passionate about the aerial arts. She does aerial silks, lyra, trapeze, and loop straps and she has even managed to get me into practicing aerial silks and straps too. The two of us are also into acroyoga and standing acrobatics. So, it’s not surprising that one of the top criteria we had when we were searching for a new house was to have high ceilings, which allow room for aerial and acro. Our circus friends had mentioned to us that Donovan Chandler at the Dallas Circus Center installs aerial rigs in people’s homes, so it was a no brainer to seek his help once I got my financial ducks in a row to fund the building of our home rig.

Donovan was professional from beginning to end. He investigated the feasibility of the rig since high ceilings don’t necessarily mean the house has the structure to support a rig. I was actually missing a good load bearing wall on one side, so it necessitated a truss to be installed, but to my delight, it was definitely feasible. Donovan gave us a clear explanation of what would be involved in the aerial rig construction and was able to give estimates in a timely fashion.

Donovan and two of his Dallas Circus Center crew, who were also professional and friendly, managed to finish the construction of the rig in a single day (about 8 hours worth of work) and we could not be happier with the result. The end product was a truss painted white that blends better with the house’s white walls connected to a heavy duty beam that leads over to sit on the load bearing wall my house fortunately has, and a pulley system that leads to the rig point that drops down through the ceiling through a recessed lighting style hole. I could definitely see how much experience Donovan has in on site troubleshooting as I had the pleasure of watching them do the work, taking on each obstacle in stride. He even brought in an excellent dry wall guy who did his job so well with the re-texturing, that you can’t tell there was ever a huge hole in my ceiling large enough to fit a large beam through.

Donovan and his crew helped me give my aerialist girlfriend the ultimate birthday present. I highly recommend anyone who is loves aerial enough to want a home rig to...

A Whirlwind Adventure in the Sky: Trapeze Class Delivers Soaring Fun! I recently had the exhilarating experience of taking a trapeze class with my Granddaughter, and I can't stop raving about how incredible it was! From the moment I stepped onto the platform to the final swing back to solid ground, every moment was filled with excitement! The instructors were not only highly skilled but also incredibly encouraging. They created a supportive and fun atmosphere, making even the most nervous participants feel at ease (including us). Their expertise shone through as they guided us through each step of the process and made the whole experience for first timers a breeze! The feeling of swinging through the air, supported only by the trapeze and a safety harness, is indescribable. The progression of skills was well-paced, allowing everyone to challenge themselves at their own comfort level. My Granddaughter mastered all three tricks and I even managed two out of three. It was a fantastic bonding experience for us and a memory we will never forget! If you're looking for an unforgettable adventure, I highly recommend trying a trapeze class. It's an absolute blast that will leave you with a newfound appreciation for both the exhilaration of flight and the awesome staff that made it so much fun. Don't hesitate – take the leap and soar to new heights with any of the classes as I will for sure be back! I would love to try their silks class as we arrived early and caught a glimpse of it. It looked like so much fun! This was the first Grandchild that I’ve taken here, and I can’t wait to come and do it again with the next one! Thank you to all of the staff for helping us make such a wonderful memory that we will...