Nike Dallas North Park — Attraction in Dallas

On August 11th, I visited the Nike store at NorthPark Mall with my son and made purchases totaling $574. While the shoe department initially provided satisfactory service, my experience in the apparel and checkout areas was highly disappointing and reflects poorly on store management.

Despite carrying over $550 worth of merchandise, we received no greeting or offer of assistance while browsing apparel. The real issue, however, occurred at checkout. Originally, two employees were working the registers, but one left, leaving only a single associate to handle four families in line and a lengthy customer dispute at the register. After waiting several minutes, I approached an employee at the front of the store (later identified as acting manager Rachel) and politely asked if additional staff could be called to help at checkout. Instead of offering support or even a courteous explanation, she responded rudely that they were “very busy” and no one else could assist.

This response was not only abrupt but unprofessional, especially given that the store was not busy. In fact, I soon found the original shoe salesperson standing unoccupied and conversing with another associate. Meanwhile, downstairs on the women’s floor, we observed a much better example of customer service: two employees staffed both available registers, ensuring the line moved efficiently.

This incident raises serious concerns about Rachel’s ability to lead, manage the floor, and engage customers appropriately. Effective managers set the tone for the store and demonstrate customer care even under pressure—something that was entirely lacking in this interaction. The lack of professionalism diminished my shopping experience to the point that I regret my purchase, though time constraints prevented me from walking away.

I share this feedback as a training opportunity: customer service, leadership, and communication skills should be prioritized in management positions. My son and I left highly disappointed, and I will be sharing this experience with others so they understand the level of service they may encounter at...

I recently came in today to get some new training shoes for the summer and having already known what I had wanted the process should be quick and easy right. Wrong. When I arrived I was greeted with probably the worst customer service I have ever received. The employee at the running shoe wall was not attentive whatsoever and watched as I was at the wall for a good 5 minutes checking out some of the shoes they had there because it is a better selection than most Nike stores but he didn’t say anything. I then approached him and asked if he was an employee and could see if they had my size in the invincible run. Then proceeded to loudly grunt and mutter what size in the most disgusted tone possible. I told him my size and he wandered off. I then waited for some time and after coming out he grumbled we don’t have it In that color. Didn’t say anything about trying on another shoe or that he could get it to me in a different color way. I then awkwardly stood there because I was embarrassed at how I was being treated having worked in customer service before and having bought at other stores. Not even bothered to ask him if they had it in any color ways I left almost immediately. I can’t speak for the other employees there because I didn’t interact with them but the way I was treated did not make me want to stay any longer. Truly ridiculous. The man who “helped” me needs to be trained on how to interact with customers. I have been running for years and never had a worse shoe...

Management needs to train their staffs so that they know what “customer service” is! I was in line to buy a pair of sneaker. The line was long and I had been in line for more than an hour. I asked a friend who was in line before me and already bought a pair to go to my spot so he could hold it for me because I needed to use the restroom. My friend was afraid that they would not let him stay in line for me because he had bags of shoe with him. I told him it should be fine because he was only holding the spot for me, he was not skipping the line or anything. But just in case I could bring the bags with me to the restroom. I did that and as I was walking away with the bags of shoe while my friend was staying behind, one staff members told us that my friend could not hold the spot for me. I told him I was going to the restroom and that my friend was holding the spot for me. The staff responded that “why you are going to the restroom with the bags are beyond me. Anyway that is not allowed. You will lose your spot if you go out.” I was dumbfounded by his comment. Whatever I bring to the restroom is my business. Was he implying that I was lying to him?!! I am not sure. All I know is it is one thing to control the line but it is another thing to call someone a liar in front of everyone or be mean about it. These Nike sneakers are hyped and the company knows that. But please don’t treat customers like trash when they are staying in line to buy...