Onyx CenterSource — Attraction in Dallas

I wish i was able to go less than 1 star, but I wanted to make people aware - this company is FRAUDULENT. I work for a property that does seasonal hotel business (May-Aug), we have never signed up with Onyx, but constantly receive invoices for "apparent bookings" that are taking place outside of our hotel season when we do ZERO hotel bookings. And its even more hilarious, because they send the invoice every couple of months, which I ignore EVERYTIME. But the previous "unpaid bookings" are gone each time, with new bookings and costs in their place, but again for periods that we are not even open for business. Also if you notice when looking through their reviews, the only 5 star reviews are from their "staff". I have also reported them to the Better Business Bureau, and the FBI's commercial fraud department - I encourage anyone who receives an "invoice" from ONYX to do the same. DO NOT PAY THEM ANY MONEY - the bookings are not real, and...

This company is a JOKE. The chat does not work, it has ZERO purpose. I called the Dallas office and no matter what line I pressed all I get is an freaking answering machine. HR... answering machine, Client support... answering machine... every single line.

They REQUIRE you fill out all these forms on their archaic website that DOES NOT WORK then hold your money and refuse to pay you.

Their website is complete trash... seriously... like 1990's design and efficiency. ZERO support via chat or phone Copy and paste email support that does not even address your issues THIS COMPANY IS...

Not communicative. They send hotels emails with a list of bookings the hotel received then demand commission on behalf of travel agents and bookers.

They never provide any proof of mandate and authorization to act as commission recovery agents for the travel agents. Which makes Onyx appear suspect because all agents take their commission upfront or invoice the hotel for the commission for direct payment. It seems a noble business idea which is not being implemented in a...