Pop Mart — Local services in Dallas

So we wanted to get the big into ENERGY la bubu monster waited five hours Friday since five in the morning people bought these plush pendants by the bundles of six so they were sold out by the time it came to be our turn. We just wanted one the manager Kennedy was so rude and treated us like she had gold in that store. I as a customer wanted to purchase something different stepped out of the store for a moment but my daughter who is 12 didn’t she was ready to check out and I was the guardian with payment card. The manager Kennedy would not let me come back in to pay for the merchandise even though I explained to her that my 12-year-old doesn’t know how to use a debit card. I didn’t see the harm, but she was so uptight that she made me feel like she was refusing me. Service embarrassed me in front of people, and I had to stand outside the store trying to talk through the glass to my daughter on how to use the payment card. And then she was just telling my daughter just to swipe the card without telling her the amount she was charging. This is the first and last time I will go through this experience it was hell. And Kennedy, as a manager does not make things better she made things worse the worst experience ever...

I ordered online to pickup at the store and received to confirmation pickup information with date and time but when I came to pickup my order they said sold out. How come? I think they are lier they sold my order to someone else or the staffs buy it and now they said my order is sold out. My order is O4098788145006075904 and I tried to contact customer services and no way to contact to them to complain. The store at Galleria Mall in Dallas, Texas. They told me contact to China. They are so rude. And I need to people who work at customer service need to contact to me as soon as possible. The girl work at door who is so rude. She told everyone move out and do not stay at here. Some customers just want to take a look out side and left but she told them move move move.. this is popmart sell toys not sell gold please be nice to us. The girl is young then me 20years but her attitude...

I was really excited to visit this Pop Mart today (8/2), but the experience left a lot to be desired. I asked one employee if they carried Sonny Angels, and she bluntly responded, “We don’t carry those”—verbatim. No friendliness, no eye contact, just flat and dismissive.

Then I went over to the Labubu section and asked another employee if they were sold out. She said “They’re sold out and—” then grabbed a sign that had been facing away from me, held it up to my face, and said, “And we only do online pickup.” No smile, no warmth—just cold delivery.

I didn’t need an apology, but a smile or even the slightest bit of kindness goes a long way. This was the first store I visited and it honestly set a negative tone for the rest of my day. Pop Mart is supposed to be fun and lighthearted, but the energy here was the...