ZARA — Local services in Dallas

If I could give zero stars I would. Asha the manager is rude, no sense of urgency, and doesn’t care about customers time. I waited in the return line 15 minutes after being the first and only person in line. Then once I get to the counter, the cashier says he has to call the manager because my return is a day over 30 days and he proceeds to tell me that it’s up to the manager whether I get a full refund or store credit. Asha tells me that I have to get store credit at first I was fine with this until she walks away when he’s not finished with my return, and the cashier tells me that management has to sign off per item that I’m returning and she keeps walking away when he’s trying to do the return going off places. mind you there was another customer that ask ed for a manager who is complaining also and she was nowhere to be found. At this point I got impatient because this is my second time ever in a Zara and I wouldn’t have to be returning anything if they didn’t close the dressing rooms when I was shopping the first time. So I asked Asha for a full refund. I don’t want to store credit because I don’t wanna come back. She proceeds to catch an attitude and tells me that she can’t give me a refund because she will get in trouble with the store even though when I asked for management she is the management so I’m a bit confused. When I asked for me name after told me multiple times to contact customer service after I find out what her name is from another staff member who called her. She canceled my return all together after I told her that I don’t want store credit and I left and called...

I stopped by your store today just before 1pm with an exchange. The sales associate was extremely rude and I’m sure he knew the way he treated my friend and I was completely uncalled for since he did not want to give us his name. I asked politely if he could re-fold the trousers I gave him folded (the way they typically are folded in-store) and he looked at me as if I had asked a question that didn’t sit right with him. He asked if I wanted to do it myself, I responded “sure” in an attempt to show him how I wanted the trousers folded. He took the next pair of trousers and proceeded to shove them in the bag again without folding them whatsoever. That’s when another employee “Asia” intervened trying to help him with the folding which he refused her help. I then asked for the second pair of trousers to be handed over so I could fold them myself. Mind you, if you weren’t near the register you had no clue what was happening. This wasn’t a “scene,” it was simply an encounter that the employee refused to assist with. When I asked his name, he said “he doesn’t need to tell me that.” He repeated that twice. I told Asia thanks and left. Bottomline, yes I’m a customer, but I believe overall in treating people with decency. That was not a good experience. Asia was the only one who stepped in to try to help and there were at least 4 employees at the main counter. No one else attempted to assist us or the employee who refused to...

Dear Zara Customer Service,

I am writing to express my disappointment with an incident that occurred on November 12, 2024, at approximately 6:10 PM at your Zara store located in Dallas Galleria Mall (Store #3486).

On that evening, I purchased an item at Zara and, unfortunately, forgot my two bags from Macy's and Sunglass Hut near the checkout counter. After realizing this oversight, I returned to the store approximately 10 minutes later to retrieve my bags.

When I asked the store staff about the bags, I was told they had not seen them. I found this response concerning because I had left the bags on the counter near the checkout area. I requested that the staff check the security cameras to confirm what had happened. However, the employee dismissed my request and treated me with disrespect and indifference, refusing to address my concern further.

I am deeply disappointed by the unprofessional attitude displayed by the staff and their unwillingness to assist in locating my belongings. I expected better customer service and accountability from a global brand like Zara.

I kindly request that you investigate this matter, particularly by reviewing the store’s security footage from the time in question. Additionally, I urge Zara to ensure that staff are properly trained to handle customer concerns with professionalism and care.

I look forward to your prompt response and resolution of this...