The Factory in Deep Ellum — Attraction in Dallas

My husband and I went to the Toxic Summer Event at The Factory in Deep Ellum Dallas last night. We were so excited to see all the artists and enjoy being back out in the scene now that my husband was feeling more comfortable getting back out again. Back story: He was shot in January of this year. As a result, he is paralyzed from the waist down. He is now in a wheelchair and also has nerve damage going from his spine into his legs, causing severe and random nerve pains. He grabs his leg, and leans forward and focuses on the pain to ease it, as a way to help get through it. We were so stoked to get to see all the artists on this absolutely incredible line up. But unfortunately we didn’t get to enjoy the majority of the show. Security and staff kept coming up to us asking if he’s okay during his nerve pains. Which I completely understand. I would tell them he is okay, that he has nerve pains, it’s unfortunately normal for him now. There is no need for concern. The problem was when it continued to happen, snd by the same security and staff that I have already explained his condition to. Over and over. I repeated to them, if we need them, I will be sure to let them know. But we are trying to enjoy the show and all they are doing is bothering us at this point. They came back two other separate occasions to the ADA section with EMTs, (AFTER) we already told them about his condition, numerous times. They would try to get his attention and make him answer questions, like what is today, who’s the president, what’s your name, etc. I was leaning in trying to tell the EMT to give him a moment, he is fighting a nerve pain right then, but he ignored me and he kept trying to get his attention. Then we had a staff member come up and ask what he took, what is he on.. he takes too many medications daily that he cannot mix with anything, not even alcohol. So he doesn’t drink or partake in anything. After this, we had enough, so we left the ADA section and went to the back of the venue behind the crowd. A staff member then came up to us, and very rudely told me and our new friend that we were chatting with to get away and go. Of course I don’t listen and stand there because no one is going to make me leave my husbands side. Then they tell another staff member that he is over heating and he needs to be taken to the medical area. I proceed to tell them that he is not overheating, and that he is fine, and explained his condition once more. They then say that management is here and I have to take him to medical to get checked out and cool off. My husband and I both continuously tell them he’s fine, and they just kept pushing us to go to the medical area. So we just left. I absolutely hate that this happened! This was our first time he got back out and they made his experience so...

Long and thorough review incoming :)

I was a bit worried about coming here after reading some of the reviews, but was pleasantly surprised. That's not to say it was great though (hence 3/5 stars). I got in line around 2:45 and staff seemed to have line management under control pretty well. Giving wristbands before entry, splitting out Fast Pass ticketers, etc. It did start pouring rain RIGHT as they opened the doors so it was very unfortunate timing that we had to pitch our umbrellas right beforehand, but the fact is they weren't allowed inside. So, we just enjoyed the break from the heat 😂. Nothing much that staff could've done.

Security went pretty quickly! 👍🏼

I wish they had more than one merch table. I got in line almost immediately and waited around 30 minutes still. I couldn't even see the end of the merch line by the time I made my purchase and went back to my spot. It was just as long when we were headed out...

Paid $10 for 2 bottles of water which was absolutely ridiculous :(. I get that staff need to be paid, I was just very surprised by that.

There were a couple times people were trying to flag down security for immediate health needs and it seemed to take a very long time for assistance to come. I hope everyone got the care they needed! Plenty of water being passed around which was good.

Stage was very high up which was great for being able to see. Although I'm 5'8" so I have a slight advantage there.

Parking was easy in the garage right behind the venue. We got there at 2:45 though so there were plenty of spots at that time. And for getting there so early I do wish we were closer to the stage but I didn't want to be THAT person and shove my way forward; we all waited and at the end of the day we're there to have fun and vibe together 😁.

AC was good, facilities were clean, staff was fine, though we didn't interact with many of them.

Biggest let-down was the audio. Some of that comes down to where we were standing, but the mix for the opening band was wayyyyy off. Could hardly hear the vocalist and I could hear the speakers being blown. I don't know if they kept things at a safe listening volume so I'm glad we brought earplugs (shout-out to Eargasms!) 😬. Personally I don't go to hard rock/metal concerts for perfect audio, so it wasn't devastating. Just something to keep in mind if that's really important to you. I'm sure farther from the stage was better.

And lastly, this isn't a big thing but the lights on stage and above the crowd were kinda...janky 😂. Some weren't working right or were flashing the wrong color, etc. Not a huge deal but still a little distracting.

So, all in all there was some good, some not good. 3/5. Would...

Late, but a long time coming. Key notes: ADA discrimination, unwilling to provide assistance when perfectly able, cursing and yelling at attendees, refusing to give attendees your name, general dismissal for attendees concerns. Event Date: Nov 3, 2022 • Refusal to talk to my friend instead of me, despite her stepping in because I am deaf. Chose to yell at me instead, which just made me anxious because I still couldn’t understand him. • Yelled and cursed out myself and friends, including a minor. • Attempted to get employee’s name to make a formal report, gave us fake names referring to super hero characters. • Refused to let us through ADA line because it’s for wheelchairs only, when my hearing aids aren’t supposed to go through metal detectors either. • ADA section had a terrible stage view and gave absolutely nothing that I needed in accommodation • Told me that than ASL interpreter wouldn’t be the most beneficial since it was a Korean concert. They also have English songs, the lead singer is American, and they all speak at least some English. Not to mention, it is not your place to tell someone what accommodations are best for them. • Refused to help in a ticket situation despite having numerous email proof and being able to verify everything. Ended up having to get the band’s tour manager to come outside and assist us. • Refusal to communicate and not opening box office until entry time resulted in a delayed entry and loss of VIP standing perks. • Employee from earlier attempted to prevent us from entering and only switched gears to being kind when he noticed the tour manager walking us in. • I was having a panic attack and crying, distancing myself from the situation so I wouldn’t act inappropriately, staff kept addressing and pushing me verbally. Felt like an abusive situation.

Incredibly ADA insensitive and generally insensitive. They were dismissive of other fan’s concerns with lines. Addressed a fan who was trying to help in an inappropriate fashion. Saying “well she shouldn’t have done that” rudely.

While I don’t have access to this staff’s name. I suggest you look back through email correspondence around 10/11 or who was in charge of ADA on 11/03. Consider taking action against this person. Though, given the way he handled the situation, I believe it’s likely for him to deny everything or twist the story. So it’s up to...