AMC 9+CO 10 — Attraction in Denver

Update: The screen in the Dolby theater #1 has since been repaired and the blown out speaker(s) replaced. The local and remote online responses are basically all ‘bot’ driven, so if you have an issue that needs resolved, contact an employee in person in the theater on the day you attend to get resolution.

Noah was exceptional and worked with his supervisor to compensate with AMC

((Issue resolved in person 9-2-25))

We went opening day to Superman (2025) on July 11th. We maxed out on everything for a fun movie experience 🎥 🍿 🥤 for about $90 for two. Purchased the ‘Dolby” experience for a few extra dollars per ticket ($20+ each) in Dolby Theater #1.

What a major disappointment that turned out to be. Certainly the AMC 9&10 is one of the newest and nicest AMC theaters around, but the Dolby theater is already blown out and needs a refurbishment. The chairs have the normal wear and tear as expected, —- but for seeing a new, quality film, avoid this one!

The opening scene of Superman shows the old comic book Superman on the screen. It looked like an old projection on a circus tent and I thought “How cool that they get the canvas tent to show the ripples of the circus tent.”

Wrong! It was the ripples in the movie screen! — and they don’t go away. The entire bottom 2-3 feet of the movie screen on the lower right half of the screen are either damaged or have been vandalized. And whatever repair was attempted left the screen rippled and flawed. It’s very noticeable, and for someone who sees a lot of films, it’s entirely distracting throughout the film. It’s like watching an old home movie on a crumpled bedsheet screen that wasn’t ironed. You can’t ‘unsee’ it and so you just try to ignore it and watch the movie on a wavy rippled white screen.

But that’s not the biggest irritant.

On the first level left to Seat D-12, the Dolby speaker is completely blown out so that it rattles and warbles like a blown out woofer at any loud point in the movie. Ridiculous!

The end result is like listening to music on a very bad sound system where the actual sound can’t be heard or distinguished because if the muffled loud rattle of the blown out speaker woofer.

Sitting in the seats next to it is beyond annoying. I was ready to just get up and leave, as were the people sitting in 13 & 14.

Until the speakers and screen are repaired, the theater is simply taking advantage of its patrons by selling higher priced tickets to a movie experience that is actually inferior in both sound and projection than the other theaters in the same AMC cinema complex. I’ve been in most of those and both sound and screen have all been fine.

I’d give the “DOLBY” Theater 1 a ‘0’ rating and say to avoid it for the indefinite future until the theater replaces the speaker(s) and screens . It’s TOTALLY not worth paying extra for a completely inferior movie experience.

Dated July 11,...

Since I don’t want to write this again, here was my email to AMC. “I need this email to go to the regional manager on the CO9 location. I had a very poor experience dealing with the general manager. I’m so disappointed as I have been an avid AMC consumer for years. A-List member. My fiancé and I frequent the theater on regular basis. Almost every week. Today We took the bus to the AMC 9CO location. We were early so we got some pizza a block away. Neither of us finished our dinner and we headed to the theater as it was time. Upon arrival the general manager, who really don’t know how to provide a good customer experience, stated we couldn’t go in with the pizzas as “no outside food or beverages are allow” (which is confusing since I ALWAYS bring my own water bottle in with me) but that we could finish our food in the lobby if we like. We didn’t have a car to drop our left over in and I didn’t want to just throw away food since I JUST ate and these are left overs. I explained to her that I would really appreciate her making an exception as we didn’t have anywhere to go. We spent $30 on tickets. Planned to get popcorn, candy, soda. Spent at lease $70 really on the evening experiences. Instead we spent no money and won’t again. The fact that she refused to make an exception for something she 100% can be flexible on but chose not to is so disheartening. She had to opportunity to provide world class customer service. Instead all she was drive revenue away for the business. We did end up visiting a different AMC tonight only because I promised we would see this movie tonight and it was the next one accessible by bus. However, this will be our last. I really hope that this make it to the Regional manager of this locations manager and takes this as a learning opportunity to help the GM grow strong in an area where she’s lacking, which is customer service . That’s what truly makes someone come back time and time again. I will be canceling my membership and be taking out business to Regal, Alamo Draft House, Harkins or any other theaters in the area. Once again, really...

DON’T BUY DOLBY THEATER 1 TICKETS AT THIS LOCATION

I wrote a 1-star review of this theater following a disappointing experience visiting The AMC 9-10 Dolby Auditorium #1 for opening weekend of the current and latest ‘Superman’ movie. I noted and documented the damaged/vandalized screen and the blown out, loudly vibrating Dolby speaker adjacent to Seat D-12.

For negative reviews here, a copy/paste template “local” response is added (either by a staff member or an AI “text bot”) apologizing for the situation, and directing you the customer to visit the AMC website which, if followed, will take you through a lengthy list of similar complaint/responses and an exhaustive FAQ list to possible responses. The AMC website resolution is futile and simply a waste of your time and effort.

I realize that customer service can be tricky with a nationwide franchise of theaters, but even if you thoroughly document your experience with attachments and list the date, time and ticketing particulars, you are switched into a circular loop of repetitive pages that offer no resolution, rebate, or refund or any human interaction by text or email.

In short, AMC’s response to complaints via this Google portal is “Thanks for your complaint.! Here is an exhaustive, looping website you can visit that’s entirely useless in resolving your issue, but will hopefully wear you out so that you eventually forget why you complained in the first place, P.S “Oops 404 It appears the page you’ve linked to doesn’t exist. We apologize for the inconvenience.”

Very disappointing. Meanwhile - Don’t spend significant extra money for the AMC 9 &10 Dolby theater. The screen is damaged and one if the front speakers is blown out. And all the customer service robotic template response here will do is direct you to a dead end /no...