Sushi Harbor — Restaurant in Denver

I'd like to be able to give this place five stars, but I can't Because of an incident that occurred on 2/6. I placed an order online via the website. Shrimp Tempura Bento Box and Chicken Gyota appetizer. I realized when I got home and saw my food that Is received a Shrimp Tempura dinner, not a Bento Box. I called, the man I spoke to swore I'd ordered what I had received and offered no courtesy; I was tired, it was late, I let it go. A few days later, I place a new order and notice the app has saved my previous order history. It clearly shows BENTO BOX not Dinner. I called again and asked for a manager only to be told by the woman who answered that there was no manager available. Hmmm.. so, I shared my dilemma w/them, only to be blown off, for the second time. Basically, giving every excuse under the sun for why it was the app and MY fault. The tempura is good, the prices are reasonable, the customer service leaves much to be desired, if you have a problem.

11/3/20 EDIT: I've continued to patronize this restaurant despite my previous experience as I enjoy their Tempura. Well, today I ordered "extra, EXTRA crispy" tempura and... they hit the ball out of the park! Fried to the perfect crispy, crunchy doneness! You've earned an upgrade to a full 4 stars!...

7/10. Air conditioned toilet, enough said. Just that.. the urinal is behind that right toilet stall door, which is slightly inconvenient.. having a door you pushed aside slowly greet your bum halfway taking a piss.

Anyways, food was good! Chinese operators serving Japanese, which.. is a lot more common than first expected here. Sashimi was fresh, though the lunch sashimi set doesn’t even come with a bowl of rice, which $4? That’s a bad indicator. Still, eel sushi was average but hit the spot.

Vibe was alright, not too crowded around 1pm. Spent about $40+ for the sushi, and sashimi lunch set - though you get a free salad or miso soup. A bit much for one person, for one meal. So don’t come expecting to be filled for cheap. You can probably get away with spending around $20 if you weren’t a hungry fella like I was that day.

Overall not too bad, but not good enough to warrant the journey to come all the way here, unless of course, I was already serendipitously...

You would think that a restaurant would treat long time, generous, returning customers well, but that is not the case with Sushi Harbor. We have eaten at the restaurant many, many times, and tipped the staff well each and every time, but will not be back. The last two times we have eaten here, we have waited FOREVER for our food, while diners who were seated well after we ordered received their meals. This first time it happened, two weeks ago, we figured it was a fluke. We ate there tonight, a Sunday evening, with our adult son, and with the restaurant 1/3 full, and watched other patrons who were seated after us, order, eat and leave the restaurant before our food was prepared. We ordered straightforward sushi, mackerel, fresh water eel and red snapper, nothing complicated. Obviously, Sushi Harbor doesn’t value our business, and that’s...