Music Go Round - Atlanta/Duluth, GA — Attraction in Duluth

I'd give less than one star if it were an option. Upon looking online I found a wireless guitar system I wanted to purchase but also check out prior to such. I called the store & was told YES they had the item in stock. It's a bit of a long drive for me to their location. I drove all the way out there & when I walked through the door I'm greeted by an employee who appeared a bit disoriented acting. Nevertheless, I informed him I was there to check out the wireless guitar system I called about. The employee looked the item up & confirmed it being there ... then he began walking around the store looking for it. (Kinda odd u wouldn't assign items such as this a general location) perhaps near the guitar pedals. So after about 5 mins of him wandering around the store I'm told he can't find the item. I explain I called & drove a bit of distance specifically for this item (I was also looking at a high priced guitar) The employee begins wandering around the store joking around with other employees but ultimately no real effort to locate the item I came for was made as well as no apologies given for not having the item after I was told they must've lost it. This also tells me if I were to purchase this item online they'd not be able to accommodate my purchase. As I searched the store myself a couple of friendly customers engaged with me in chat.

I also noticed anytime a customer wanted to try out a guitar the employees would play the instrument more so than the customer asking to try it out. Meaning the employees would take an instrument off the rack someone wants to play & rather than hand it to them right away they play their entire musical catalogs it appears. So as a dissatisfied customer there was absolutely no apologies for the mistake they made of not having the item in stock nor was there even a remote attempt to satisfy a displeased customer. For example - we are sorry u drove all this way for an item we assured u was in stock but unfortunately there was miscommunication on our part so to accommodate we will take a percentage off any purchase u like to make up for our error. That would be providing customer service. Something the employees need to learn apparently as opposed to trying to show off on the instruments they're attempting to sell.

U lost a couple thousand dollars sell today because of this. I had planned to purchase a Gibson with the wireless guitar system. I won't ever return because of this experience & inform others to do business elsewhere because ultimately u are clueless to ur ...

Absolutely abysmal and highly unprofessional experience trying to buy an instrument here. I found an instrument I wanted on the store's website, and I called immediately to enquire as to its availability. Being told it was still available, I asked if it was possible to hold it for a student of mine who would purchase it pending me as his teacher trying it out. I was told they could purchase it and have it held until I could try it.

The day I had planned to come to the store, I called to inform them of the time of my arrival. They said they could not find the instrument and said it might have been sold, only to later discover that someone had put the instrument in an area where it would be later sent to a repair shop prior to shipping to my student. Fair enough, I guess people make mistakes. I arrived at the store and confirmed that the instrument was in good condition and acceptable for my student. The instrument was slated to be sent out for minor repairs before being shipped to my student prior to the beginning of school starting this past week.

This week, when my student called to ask when the instrument was estimated to arrive, they told them that they had indeed then accidentally put the instrument back on the shelf and sold it to a secondary party, even though my student had already purchased the instrument. Incredible.

I have never witnessed such ineptitude at any store in my entire life. This is unacceptable, and the best I got from anyone over the course of this entire experience was a shrug of the...

If I could give no stars, I would. My daughter found a violin ONLINE that she called this store and asked about. A friend of mine wanted to purchase it with his credit card and have it shipped as a gift to my daughter in Kansas. They refused to let him purchase it with his credit card and ship it somewhere besides his billing address. He called them, and I thought maybe he was just coming across harshly; therefore, I called them. I spoke to Josh (I think that was his name). He told me that they had someone arrested just last week for fraud, and shipping it out somewhere besides the billing address is a "red flag." Really?? I asked to speak to a manager, and he said that they "manage themselves." Interesting. I apologized that I would not be purchasing the violin from them, and his response? "We'll survive." All I can say is that my daughter's violin won't come from this place, nor will I recommend this place. You have products online, people. It is Christmas. They aren't going to want to purchase something that they can't ship to someone out of State. You'll survive, though.

Also, just so the owner is also aware, Josh basically told my friend who planned to by the violin that he would like to have the conversation with my friend in Duluth, GA, and accused him of trying to pull a fast one on him. Over a violin? C'mon! He asked to speak to the owner, and Josh told him he would have to email the owner When my friend told him he was calling from Houston, he hung up on him.

I don't think training is going to change the...