Emerald Plantation Cinemas — Attraction in Emerald Isle

My husband and I went to watch Anchorman 2 this afternoon. We waited in the theater for 20 minutes beyond the scheduled start time. At 2:10pm, one of the employees came in and asked us to come back for the 4pm show because they were having technical difficulties. We walked to the front for a refund and the cashier handed us "rain check" passes. I stated that we'd prefer a refund and that we didn't have time to come back for the 4pm showing. She said she wasn't sure she could give us our money back. I responded that this was their problem, not ours, and that we do not plan to return. She went to ask her manager. When she came back, she said, "I can give you your money back, but you need to give me back the rain check passes." I stated that this was very poor customer service as they let us sit in the theater for 20 minutes without any indication of what was happening. They didn't offer any type of incentive (i.e. free passes, candy, popcorn, etc.) to return or for the time we wasted driving to the theater and then waiting for the show to start. I spoke to the manager on the phone. I expressed how poorly this was handled and she responded by stating we can see the movie at 4pm. If we had wanted to see the movie at 4pm, we would have gone to the 4pm show. The theater is also run-down and has a very...

Giant Splotch / Lines on the Screen

It pains me to write this, since this appears to be a locally-owned small business - so forgive me for what I am going to say. If they can confirm they have fixed it, I will gladly take the review down. But I wanted to warn everyone.

The movie screen had 3 big stains on it, like someone had thrown drinks at the screen and they never cleaned it off.

Plus, there were two thin black lines that ran vertically down the screen - and in the middle of those lines, a giant splotch - the biggest of the 3 stains - about 4 feet long and 2 feet wide. And in the left top corner, a frayed black box eating up that part of the screen.

I really wanted to walk out and ask for a refund, but the movie had already started and I didn’t want to hunt down another theater and another showtime. I also considered that I should let the staff know, but it was so obvious (6 defects in total) that I didn’t bother because there is no way I was the first to bring it to their attention.

We live in Emerald Isle, this is the only theater on the isle, we are big movie fans and we LIVE to support local business - so this is extremely unfortunate as it’s a dealbreaker for a movie theater - a clean screen.

Please get...

Emerald Plantation Cinema is a small, locally owned theater that perfectly matches the laid-back feel of Emerald Isle. With just four screens, it’s not trying to be flashy, but it’s clean, comfortable, and has a lot of charm. The staff were genuinely friendly and welcoming, making us feel like regulars even though we were just visiting. The popcorn was fresh and better than we expected, and the seating was in good condition with clean auditoriums. We stopped in on an extremely hot day and were happy to find the theater nice and cool, cool enough that we were glad to have hoodies with us. It’s located in a busy shopping center with plenty of parking and a solid mix of restaurants and shops nearby, which made it convenient to grab a meal before the movie. This is the only theater in the area, and it’s absolutely worth supporting. We’ll definitely stop by again the next time...