Emeryville Amtrak Station — Attraction in Emeryville

Booked a ticket with assistance for needs due to a handicap I have. Emeryville Amtrak refused me the assistance. When I tried to make them at least give me a alternative of minimal assistance they also declined. Forcing me to carry and pull my two suitcases, a carry on and my purse from inside the station to one of the furthest lower level handicap seating carts. I had bags twisting and had something go wrong in my back. Spontaneously I broke out crying from the pain. All the while trudging to a cart. The female attendant that refused to help me drove by me twice in the little luggage cart. Only when I was in line did a male attendant come running down to help me. Loaded my bags in the lower level handicap seating and helped me get seated. I cried the whole time. But when he placed my bags he said when you get to your destination tell the attendant and they will help you get your bags off the train. He was very kind. But damage was done. Took 2 hours for pain to stop. Fell asleep with both my feet totally numb. Then when I woke I needed to use the restroom. I went to get up and couldn't stand. The young man seated next to me had to put his arms under mine and lift me while I heald on to the set ahead of me. Took me about 5 minutes before I could shuffle to the rest room. When I got in there I noticed my underwear full of blood. Which part of my handicap restriction was from having a total hysterectomy a couple weeks prior and wasn't supposed to lift of anything over 10 lbs. So I realized I had caused some damage to what the call the cuff. I felt it. The pain and cramping. I made it back to my seat knowing I would have to go to doctors. More then likely. I was upset for all I had endured due to Amtraks neglect of my handicap. Insult to injury. I get to my stop. Klamath falls, OR. and when I ask the assistant for help just lifting my luggage to the floor to I could roll it. She refuses. Said it's not her job. I tell her my situation and that I am having trouble even walking and that I am bleeding. She said, how much do they way. I say I told you they wouldn't help me so I'm not sure but I know they were underweight on my first trip and I had gifts for 5 people in there so I'm sure they are maybe 40 and 25 lbs. She still says no i won't lift them. I say we'll can you get someone to help me. She says not my job. You will have to find someone. Again I say I can hardly walk. She ignores me and walks away. Meanwhile while she was still there the 4 people in my cart were hollering at her. Telling her she was out of line and rude and she wasn't doing her job. They all gave me their Info in case I needed them to tell what they witnessed. So I go to find someone to help. Shuffling along. I go to step off train onto yellow step and I'm having a hard time with balance. I reach out with one hand to her to help steady me and she drops her hand and looks away. I cause myself further increased pain as I twist when I stumble off the step. I look at her and say wow, thank you. She smiles real big. I walk about 15 feet and see a female employee who helps me with my bags. I here the first girl tell her I told her I could help with small bag. Iam in horrible pain, tears flowing and I say no she did not. She just said not her job. My fiance walks up. He loads up and when I look up both female employees are standing together at my cart and looking at me and laughing. So if you are handicap, WHATCH OUT FOR AMTRAK! NOT ALL OF THEM FOLLOW AMTRAK POLICY OR ARE ADA COMPLIANT. SHAME ON AMTRAK FOR EMPLOYING THESE PEOPLE. This happened on Feb 9, 2024 and I turned it into Amtrak while on train. Then after the same day. I had to go to the doctors within hours of returning home. Then ER the next morning. Saw the chiropractor 3x this week. Was pit on steroids, pain meds and muscle relaxers. But still have heard NOTHING...

⭐️⭐️⭐️⭐️⭐️ Emeryville Amtrak Station

The Emeryville Amtrak Station is one of the best train stations in the Bay Area. It’s clean, modern, and very well organized. The staff are friendly, professional, and always ready to help with tickets, luggage, or travel questions. The station is conveniently located near major roads and freeways, with easy access to San Francisco via connecting buses and shuttles. Parking is available and reasonably close to the platform, and there are rideshare options right outside the entrance.

Inside, the waiting area is comfortable, bright, and well maintained, with restrooms that are cleaner than most transportation hubs. Digital boards clearly show train schedules, and announcements are easy to hear and understand. Boarding is smooth and efficient, with plenty of staff to assist passengers with mobility needs or luggage.

It’s also the main connection point for the California Zephyr, Coast Starlight, and Capitol Corridor routes, making it an important and reliable station for travelers heading across California or all the way to Chicago. Whether you’re traveling for business, vacation, or just a day trip, Emeryville Amtrak Station is a pleasant, safe, and convenient place to start...

Terrible luggage transport system , not sure even is mistake made by ticket counter or.. I took California Zephyr#6 to Chicago on May 22 with 2 baggage check in. After 55 hours , I was the only passenger who was waited for one missing luggage .

it turn out my missing luggage was still in Emeryville Station after the Lost &Found manager Chantel helped me through all phone calls she could .

Chantel said the missing luggage will be on the next train to Chicago , so I need to come back next day to get .

Well, I am a tourist , this indeed ruin my holidays , first day in Chicago with no luggage and took me 1.5 hours in train statin to locate…

then next day afternoon , ruin my itinerary for sightseeing but stand by in train station and sadly California Zephyr delayed 2 hours..

I eventually got my missing luggage and surprised to see a red tag showing Portland, Oregon.. OMG,

Ruin my holidays, and never ever check...