A To Z Electronic Service — Attraction in Englewood

I am a single mom so my line of contact is very important. I went in very upset two weeks ago because I tried to change the battery myself on my iPhone 6 Plus and the screen stopped being responsive.

The owner replaced the screen and gave me phone. The cost was 125. I checked the phone and it was working so I paid. I could have bought a new screen for 25 off Amazon but I did not know that.

When I got home I noticed there was discoloration spot at top, but I did try and clean the inside connector with rubbing alcohol previously so I figured that it might have been a side effect of that.

Fast forward to now, when I open the phone the screen doesn’t work unless I turn it on and off a few times. Sometimes the screen is responsive but sometimes it isn’t.

I called the owner and he accused me of lying because he didn’t understand why I didn’t come in two days or so after,. He was saying you said it started right away , now you are saying it just started.

He stated he did a lot more than change the screen and cameras in his office would prove that. When I told him he was accusing me of lying, I paid him 125 and I have a phone that is not working? That is wrong he became livid just yelling ultimately hung up and told me he was busy.

He even said I had opened the phone before and I probably did again just accusing me of all these things.

All he would have had to do was look at phone. I see another reviewer had a iphone where the ribbon was not connected properly after he worked on it - there is most likely something loose?

After how angry he was, yelling at me and accusing me of things I don’t feel comfortable going in his shop at all even if he were to want to do the right thing and look at my phone after I gave him 125 dollars .

He would not accept card, he only accepts cash maybe so he doesn’t have to help you if things go wrong and also probably so he doesn’t have to pay taxes so don’t pay him cash.

I’m so sad I trusted him to be an honest guy. I feel robbed. I am honestly wondering if the screen he replaced was used I asked him where he got it from and did not get a clear answer.

Horrible....

I was extremely disappointed with the service here, and especially the way that the owner spoke to me. The whole time he was very critical and not understanding and even yelled at me when I brought my device back only 20 days after the service was performed. I brought my iPhone here after the screen cracked. I felt pressured into taking his service right away or I might miss out on the price he was offering. Unfortunately, after researching, the price he offered was on par for other places that might have treated me better. I also should have been warned when he didn't take an inventory of the condition the phone was in or make any guarantees about his service. As soon as I got it back and took it home the fingerprint ID wasn't working and I kept getting a failure notification. I returned 20 days later to notify him and see if he could fix it and he yelled at me for waiting too long. Most other repair places guarantee their work for at least 30 days (some more), so why 20 days was too short is beyond me but also his attitude was an immediate red flag. I do not appreciate being treated that way. Also, he said that it was likely broken due to my own behavior with it and couldn't guarantee it was his own fault, even though it worked before I brought it in and as I assured him it didn't work immediately after he gave it back. He also told me that he hoped I never came back there... how's that for customer service? Instead of dealing with this jerk for a minute longer I took the phone to Office Depot and had them repair it, where they price matched and also fixed it the same day. They also said that the ribbon cable wasn't connected properly on the home button, which would have happened when he replaced the screen, so it was very clearly his fault. I've never had such a horrible customer service experience, so I wanted to warn everyone who might possibly be taking an iPhone in to this guy. Just take it over to Office Depot instead and ask them about price matching. Save yourself the headache and get a service that's...

I have some pricey wireless speakers made by Bowers and Wilkins that are no longer supported by the manufacturer. I put them in a few furnished rentals I own. There must have been a design flaw because all three of them have failed recently. They just stopped working, and wouldn't even turn on. I called other repair shops and they told me there was nothing I could do, that I should dispose of the speakers. Bowers & Wilkins also was of no help.

I called Mike when the first one failed nearly a year ago, and he was able to find the problem and repair it within a week or so. A few months later, another failed (with slightly different symptoms), and Mike was again able to fix it. A few weeks ago, my 3rd one failed, and it's with Mike now. He's always gracious and welcoming.

Because the speakers look good and sound good when they work, and because they were very expensive, Mike has saved me a lot of time and money by getting them working again. He has a rare talent and perserverance for figuring...