lululemon — Attraction in Eugene

DON’T DO ONLINE PICKUP ORDERS first, i called to make sure the leggings i wanted were available as i was about to drive two hours round trip. the lady on the phone was so helpful and kind. she said they were still available so I went ahead and purchased them on the lululemon app for pickup here.

in the store, however, the lady at the register was quite rude and was acting like i really inconvenienced her for picking up my order. she seemed miserable, had no manners, and didn't smile once.

there was no one in line. she didn’t have to find anything. the order was already in a bag. it was paid for already on the app. i just needed her to hand it to me.

she also seemed to have no clue what was happening. after looking puzzled for 5 minutes, she finally decides to ask someone else what to do. when she comes back, i give her my ID that i had ready the whole time. she examines that, and says “okay” and hands me the bag. yeah no problem lady.. a “thank you” wouldn’t have hurt, especially after shelling out $100 on leggings.

as i was leaving, the alarms at the door went off. yes, i should’ve went back in, but i just wanted to get out of there after feeling like a nuisance.

when i got back to my dorm, i realized the security tag was still on. really!? there were multiple employees there, but mistakes happen i guess...

lululemon support told me the only thing i could do would come back and offered a $20 gift card. i won't be returning to this location and a scrunchie doesnt make up for this experience. when i went to Nike for leggings, they had a line of customers, but staff still spoke to me with decency there, and i paid nearly half the price, so i recommend...

I just bought these yoga pants last week. This is the first time I’ve washed them and the seam is coming undone. I’m upset because now that I’ve removed the tag and washed them, I can’t even return them and they’re basically ruined.

I came here because all of my “cheap yoga pants” fall down while I’m wearing them and pill up between the inner thigh area… but these fall down too AND are literally falling apart after one wear.

I felt like I was finally up-leveling to a nice pair of yoga pants ($100 for leggings, you’d expect them to stay together) and it just feels like I totally wasted my money. 😔

I also felt pressured to buy them from the girl at the cash register. I’m a certified (and teaching) yoga teacher and she informed me about the Sweat program. I was going to hold off on purchasing them until I got accepted into Sweat, but she said “No, it can take a long time to get accepted and I want to get you home with your leggings today,” so I ended up buying them on the spot. I assume she gets some kind of commission? Regardless, it was a poor experience all around. I was really excited to finally have a “nice pair” of lululemon leggings....

Negligent, apathetic employees at this location. The cashier left the security tag on my leggings then after over an hour’s drive home when I called the store about this they said I had to ship the leggings to Lululemon myself to have it removed. Are you joking? Due to your cashier’s negligence I have to ship my item to Lululemon & wait for it to be shipped back to me just to remove the security tag. Do not patronize this store. Horrible customer service. Lululemon desperately needs proper customer service training throughout their corporation as this is a problem at more than one location and it is severely impacting the brand. Employees not attending to customers but only hustling commissions is poor customer service and unethical business practices. Lululemon your employees are...