Michaels — Attraction in Fayetteville

My experience at Michaels framing department, was a not so pleasant experience. I ordered a custom frame for an award certificate. I made my order in ample time for my event scheduled for August 11th, I was given a completion date of August 4th. After the completion date had past, I called as to find out the status of my order. I was told they were waiting on the engraving to arrive. After not hearing anything by their close of business on Monday ( Aug 6th), I made another call, still nothing, I was told they would keep me posted as it may arrive today (Tuesday Aug 7th), still nothing. I made another call on Wednesday ( Aug 8th), I was assured it will be ready for pick-up on Thursday ( Aug 9th). I arrived to the store for pick-up, order was not ready. I then requested a refund. Salesperson “Gus” refused my refund. I became very upset and tearful, another unknown salesperson came to the framing area and called the Manager via telephone, I was then awarded my refund. I still needed a frame for my certificate, I found a frame off the shelf (less sentimental). Gus, very unapologetic and caring, frame the certificate and charged a fee. After all that I would have thought that would have been a given. I began to complain, he suggested I CALL 1-800-Michaels to complain…really. It was not even about the money, wheres customer service? It’s not my error that you or your vendor did not deliver on time. I recommend your employee “Gus” in the framing department take a Sensitivity and Customer Service class, as he could use it. Needless to say I won’t have anything else framed from there ever again! Nor would I recommend it. But I will call 1-800-michaels as “Gus” suggested. Thanks Gus! You have to click on a star to have message post, other wise, you get no...

There are two employees who stand out. Deborah has worked at Michael's for several years and is a reliable source of help and customer service. After almost a year of not seeing her, mostly due to COVID and curbside shopping, I was in the store the other day and she remembered me, quite accurately, and was very welcoming. Deborah remembered that the last time she had seen me, my daughter was pushing me in a wheelchair and that I was purchasing supplies for a community project. She expressed her sincere concerns and asked about my health. I assured her that I was much better and COVID was not involved. Another employee is new. I met her the first day she started working. About two weeks later, at the register, she recognized me and was very personable and knowledgeable about discounts and coupons. Both ladies expressed an interest in the projects I was working on and it felt good to know they took an interest in a customer's well being and creative outlets. Thanks for the motivation that ensued. At the end of each transaction, Deborah and Jessica didn't dawdle as to waste company time. Yet their positive comments made me feel motivated and empowered as I...

Awful customer service. The manager refused to honor the pricing that was labeled on the end cap. She stated that they were in the process of raising the prices today and they just hadn't gotten to removing the prices yet. Mind you, it was 6pm. First off, it should have been done by closing shift the night before. Second, it should have been done by morning shift when they first opened. But in the least, she could have done it in under a minute herself when she realized her staff did not. I had already overheard her poorly dealing with a customer complaint while shopping so I should have known my complaint was going to go nowhere. Side note, it was still on their website for the sale price long after I left the store. Do better! If you have product displayed with a certain price, you honor that price. Period....