Lott's Furniture — Attraction in Fernandina Beach

This rating does not reflect on our salesperson Maria. She was great. The rest of our experience has been anything but great. When we finally received our order, we had mattresses but no bed. We were assured that all of our furniture would be delivered at that time. We have a faulty la z boy recliner. The guys confirmed when they brought the bed that there was a mechanical problem. They took the chair back with them. On Dec 16th my wife received a call from the repair person wanting to schedule repair at our home. He had No idea the chair had been returned. The same day the operations manager, Tony, called my wife back and said they had a brand new chair in the box and he would send it over to the Fernidina store to be delivered to us. So, I called today and Tony had no idea what I was talking about and said he had No authorization to send a brand new chair. My wife asked him why he told her that. He said he did not recall saying that and he was sorry if there was a misunderstanding. We will never buy furniture from this store again. It has been miscommunication after miscommunication. Tony says my chair will be repaired and returned to my home on Saturday....

I had searched for quite some time for a sleep sofa in the style and color that would go with our existing furniture. I wanted a Lazy Boy for the comfort and durability. My search led my husband and me to Crystal Perez and Peter Sleigh at Lott's Furniture in Fernandina Beach, Florida and nothing less than a gold mine. We not only found a fantastic sleep sofa, but also Tempu Temper-Flex Supreme Breeze Dual King Split mattresses we had planned to purchase to replace our aging set and a beautifully rich colored chocolate bunk bed with a trundle bed underneath. There is no way I can overstate the wonderful service we received from Crystal and Peter not to mention what a gorgeous store Lott's is. It is without a doubt the most beautiful furniture store I have ever seen. As for personalized service I would not hesitate to recommend Crystal or Peter. They neither one put any pressure on us to purchase anything. They were strictly there to try and find what we wanted in the price range we could afford. I wish we could totally replace everything in our house. Maybe we'll do it one...

During the past week, we purchased a significant amount of furniture from Lott's. Our Sales Lead, Evelyn Johnson was extraordinary in all aspects of our endeavor. Her demeanor was most respectful, kind, considerate and courteous. She was extremely efficient and helpful in making our selections, attentive to details, and extremely professional throughout our buying experience. She is second to none when compared to several sales personnel we have encountered throughout our lifetime. Needless to say, I would recommend her without any reservation.

In addition, our contact with Justin Price, General Manager, for this store who was equally pleasant and accommodating. After searching through several furniture stores throughout Jacksonville and Fernandina Beach, Florida, this particular one offered the most rewarding experience. We will not hesitate to utilize this same store should we need...