YogaSix Flagstaff — Attraction in Flagstaff

Update, Audrey, the GM has rectified the situation in an agreeable fashion. I will continue to take classes here when possible as my issue was with a business practice, not the yoga.

it was It all started well enough as most things do. I took a few classes, liked the studio, classes, and teachers and so signed up for an unlimited class package as I like to go regularly. After 4 months my circumstances changed making it impossible for me to regularly attend classes at this studio.

I had already met the stated 3 month minimum for the unlimited class package discount and so asked that my account be closed and billing stopped. I was told that my billing could be frozen until I was able to resume regular attendance, which was fine as I expected that I would be able to resume classes at some point in the future.

Things start to go wrong when I discover (a month late) that billing was resumed on my account without my consent or request. When I reached out to the studio to correct this it proved impossible to reach someone by phone or get a message returned so I had to make the 2 hour trip to the studio only to informed that I would need to send an email to a “general manager” requesting an account termination.

When I did this I was informed that there was a 30 day advance notice required and that the final payment did not actually count for classes and was essentially a donation to the studio. So two payments were taken from my account without my consent and then explained away by the “gm” as policy.

Frankly it seems the policy is to first avoid clients wishing to cancel then make it difficult and economically painful to do so.

The yoga was fine here the business model feels more like the worst of the health club/ gym rackets, so be warned. They may offer yoga classes here but this is far from a Yoga studio or...

As a customer, my experience with Yoga6 has been highly disappointing. Despite arriving promptly for my 6 am class, I found all parking spots occupied, presumably by college students. Despite knocking on the studio door from 5:59 until 6:10 am, I received no response and eventually left due to the cold. The subsequent email admonishing me to arrive early only added insult to injury. Despite my busy schedule balancing post-master's studies, work, and raising children, I recognized the importance of maintaining my physical health. I therefore signed up for a membership at Yoga6, besides physical therapy sessions. For unforseen things I have to go to Phoenix three times a week fo college, rendering my membership impractical. Upon attempting to cancel, I was informed that I would be charged for another month due to a required one-month advance notice. Despite being charged, I was only able to attend once a week, and occasionally not at all due to health issues. When inquiring about the possibility of using my remaining credits at a later date, I was met with rudeness and indifference from the staff. During a phone call to inform them of my illness and inquire about my remaining credits, I was met with further disrespect and hostility. Despite clarifying that I wasn't seeking a refund or immediate cancellation, the staff member was dismissive and unhelpful, asserting that I had forfeited my credits due to missed classes. Overall, my interactions with Yoga6 have been characterized by poor communication, lack of empathy, and an overall failure to prioritize customer satisfaction. It is disheartening to encounter such unprofessionalism and disregard for customer well-being in a...

Unfortunately the 5 star experience I had right off the bat wasn't representative of the care actually received while attending this yoga studio. They are extremely nice and accommodating when you first sign up but once you want to talk about changing your membership, or mention cancelling your membership you are suddenly treated with disrespect while at the same time being gaslight so that you may stay. This place is extremely overpriced for what the classes actually are, and the studio almost always has a slight body oder smell. It becomes extremely apparent that this is just another corporate trap when you try talking to them about being double charged in the same week. I was double charged back in December, on the 6th and again on the 10th. I received no notice in a text or an email that this occurred so I didn't even get to use the extra 4 classes that I paid for since I was not aware of this double charge - and when I asked for the charge to be refunded I was ignored for days and treated like I was just trying to steal from them or something. Don't waste your time here, in the end you will just be stressed out and will feel used. Go to any other yoga studio in flagstaff to SAVE MONEY and be treated...