Wildflower — Restaurant in Flagstaff

So this review is for the to-go services only. Does not apply (much) to dining-in *although I haven't had the best experiences there either

I wrote a review, and it was a 4 star, on yelp and the owner contacted me to offer me a $20 gift card to reprimand the situation. Before accepting the card, I decided to go in an see if service had been improved. Had a bad experience because the cooks forgot about my ticket. Then the manager was sarcastic with his employees, and then I go no empathy or sympathy at the end, just handed my food even though they knew they screwed up. So I declined the gift card since I didn't want to support the business.

The owner, and founder, Louis J. Basile Jr., then contacted me again and offered to reprimand the situation by having his GM personally deliver me lunch at work. This INFURIATED me. They were willing to go outside of their business model in order to make me, a disappointed customer, happy. I don't want them to do things outside of their business, I want their business to function properly, aka, service the to-go counter in under 20 minutes (which all the staff at my business have never received such service from this location).

I contacted back Mr. Louis J. Basile Jr., and asked if his restaurant could do the following things for me:

Take to-go orders over the phone, and don''t talk to us like it's a hassle (the attitude we get over the phone for to-go orders is unprofessional. I understand it ads a new task to a busy front house, but it is part of the business model and should be given the same care and attention as dine-in eaters) When we come into the restaurant and stand at the "to-go" counter near the bread we will be serviced before the next 2 people waiting in line at the regular register. (Again, if this is asking too much, or if your employees cant understand how to explain to guests that to-go services get quicker attention then in-house service, then don't make it an advertised part of your business model.) As soon as our food is done, it gets served. It should take priority over in-house guests. In-house guests ask for more things and need more attention and take more time. To-go guests just take the bag and walk out. Due to the quick nature of to-go orders and understanding time management, you can see that they should take priority.

I will be going back to the restaurant in 2 weeks to see if they can actually accomplish what their business model advertises. If they can't. I'll change this review from 2...

I was recommended this place by some friends while passing by.

I LOVE the atmosphere it’s amazing!! The teas are great. The food is pretty good as well.

I was there a few days ago and I’m guessing they’re understaffed with that said waiting a hour for a Reuben is not worth it. I do want to add that the employees were working hard most of the time. I did watch two people get on their phones here and there. For all I know they were checking to see if other employees were coming in or something, with that said it LOOKS bad when food is sitting there waiting and no one is helping get it out….

The communication between employees was subpar as I could hear them asking someone to go do something then someone else would ask something else and tasks were not being completed.

I saw what I believed my food to be done (to go while standing there waiting and no employee ever asked why I was standing there for no joke 45-60 minutes) and waited for about 10 min and finally asked and they said oh yeah that’s yours let me pack it up. It was cold. Not warm. Cold.

Would not go back until they get more help or figure something else out.

The Reuben was ok I do think it would have been much better warm and even better hot. Thankfully I wasn’t in a rush.

In hindsight I wish I would have asked for a refund. I’d absolutely go if there’s no line. If there’s a line I’d find...

5 Stars

We have been using Wildflower Bread Co. in Flagstaff, AZ for our Grand Canyon Tours, and they consistently exceed our expectations. Their manager, Kaitlyn Young, is a true professional—her communication and organizational skills are outstanding. She always makes sure everything runs smoothly, even when catering for large groups of 48-52 people.

The boxed lunches are carefully labeled with both meal selections and the individual guest's name handwritten on the outside, adding a personal touch. Our guests are always impressed with the quality of the food, the generous portion sizes, and the variety of meal options available. They also do a fantastic job accommodating dietary restrictions, ensuring everyone has something delicious to enjoy. The spinach salads, in particular, have been a big hit!

We highly recommend Wildflower Bread Co. for their excellent service, attention to detail, and ability to cater to all needs. They’ve been a crucial part of ensuring our tours are a success!

Victoria Miller, The Starting Point Project | Grand...