Valvoline Instant Oil Change — Attraction in Fort Collins

I took in my 2008 Suburban for a simple oil change, I figure any monkey could do it and I don't have to climb under my vehicle when it's cold outside. Well, I online like to use the best oil money can buy so I bought my own Amsoil (13.50 a quart, x6 quarts) with my own Amsoil oil filter ($17 filter) and for a couple months probably less than 1,000 miles put on the vehicle my sister is driving it into town and she hears a knocking noise from the engine and the oil pressure gauge is running low, she pulls over and checks the oil, nothing even registered on the dip stick, so she's forced to buy $30/3 quarts worth of overpriced (Ironically, Valvoline brand oil) from a small convenience shop and even with 3 quarts it was just barely reading on the dip stick, the vehicle only takes 6 quarts so that means that there was maybe 2 quarts? 1.5 quarts? of oil left in the motor. Meanwhile I'm working 150 miles away staying in a hotel for a week and can't obviously go check to see what's wrong. So the vehicle sits in the driveway for a week until I get home there's a huge puddle of oil underneath the vehicle. I look at it, apparently they don't know what a torque wrench is or how to properly secure an oil filter because the stupid thing is halfway loose and just dripping oil.

So I figure okay, just to prove a point, I hook up my truck to my trailer and load the suburban onto the trailer and drive an hour into town (I live in the middle of nowhere) burning a gallon of fuel every 7 miles (It's not cheap) and I pull up to Valvoline and simply tell them I want a refund for the oil I bought $72 worth and the $35 or whatever it was for the oil change, they were nice and the manager or whoever said he couldn't get ahold of his manager who has to authorize a refund being a Saturday I figure that's okay. He took down my number and said I'd get a call on Sunday before 10 AM to talk to customer services. He did offer to re-do the oil change and clean up the massive amount of oil that's now all over the bottom of my suburban, but I said no. And the reasoning is if you can't do it right the first time how are you going to do it right the 2nd time? Are you just magically going to grow a brain and learn what a $30 torque wrench from Hardborfreight can do? Anyway, no I don't want another garbage job done on my vehicle. Sunday morning comes, no phone call, Monday comes, still no phone call, Monday night comes, here's me typing my review because there's still no phone call. And don't even worry about calling me back. The issue here isn't the $100 I wasted on an oil change, the issue here is that you almost blew up a $5,000-$10,000 motor because you can't use a little bit of common sense, and who knows how many thousands of my miles you took off of the life of my motor because it was ran extremely low. If I had half a brain I'd get lawyers involved but I'm honestly too lazy to do that. When I drove my $50,000 truck with a $15,000 dollar trailer with a $60,000 Suburban on the it buying Amsoil I thought the message was clear I'm not worried about the money, but if you're going to run a business you should really understand the cost benefit of keeping customers happy because now I'll be leaving a review on every single sight possible. I hope the $100 refund was worth the thousands of dollars you'll be losing in revenue, just like the thousands of dollars of damage you caused to my motor.

Lets add up how expensive the most expensive oil change I've ever paid for cost: $75 for oil now polluting all over the highway $35 for the oil change itself $30 for another 3 quarts of oil after it leaked 4-5 quarts out $25 for fuel and wear and tear on my truck and trailer to prove a point $75 for another 6 quarts of Amsoil I had to buy to re-do the oil change And the worst part of it all, I had to do my own oil change - Priceless Lets not forget you ate 3 hours of my Saturday for a trip that should have never happened.

There we go, a $240 oil change. After you screwed up my brother-inlaws transmission fluid change I should have known...

BLOWN TRANSMISSION IN NEW SUBARU OUTBACK!! I’m a young professional female who recently went into Valvoline on N College in Fort Collins for an oil change before traveling for an important job interview. I asked for my usual synthetic oil change. They reviewed my vehicle and insisted that my differential fluid was due to be changed (later I found out per Subaru that this should only be checked, but not changed at 30K miles). Wanting to take good care of my new Subaru Outback (mileage: 26,034), I agreed to the significant up-charge ($217 total, including a new air filter). I left and part-way into my trip, my vehicle completely seized at about 11 pm in the middle of nowhere. Subaru provided me with a tow to the nearest dealership, 160 miles away, as it was such a new vehicle. Turns out my transmission was totally blown, transmission fluid empty and the differential fluid completely empty as well. It was very clear to the dealership what had happened, the transmission fluid was drained instead of the engine oil during my routine oil change and the differentials were incorrectly done. Our only option was to replace my transmission and since the car was so new, I had to get a brand new transmission at $8,698. I had to rent a car for several weeks while my vehicle was being repaired and missed several days of work.

We called the Valvoline shop to discuss with them how we should proceed. The manager referred us to their insurance company, stating that all of the incurred cost would be reimbursed. However, their insurance company is refusing to pay the full amount, as of now still owning over $4,000. We had to retain an attorney in attempts to recover our costs and as of now still have NOT BEEN REIMBURSED (for the transmission, car rental, or the cost of the oil change itself).

This was supposed to be a simple oil change and is now a small nightmare. It’s obvious that they did not know what to do with a very common Colorado vehicle and I would strongly recommend taking your car to a...

My son is a student at CSU and has one of our cars in Fort Collins. Normally I get it serviced at a shop south of Denver where we live. Didn’t see an opportunity to get the vehicle back close to home and needed an oil change. My son took it in this past July. Had a subsequent issue with the car needing service at the dealership and they were the first to notice something wrong with the oil plug (slight leak and didn’t look right). Shortly thereafter it started leaking significantly. Got it down to my usual shop and they gave me the bad news that the oil pan threads were stripped. Both the dealership and my shop said they would not try to re-thread because of the age of the car and that the pan was aluminum. So, the only option was replacing the oil pan. Unfortunately a very expensive job due to labor involved with this particular vehicle… $1600 at my normal shop and $2200 at the dealer. Filed a claim with Valvoline Customer Service and after a lot of having to follow up, found out Valvoline will do nothing. I was told they had video footage of the service and they didn’t see anything being done wrong. Deciding if I want to pursue this further with my attorney, but obviously not happy. The only thing I will say is that the people at Valvoline Customer service were very professional and polite. I also spoke with the manger of the location and she was very nice and polite as well. Unfortunately that doesn’t make a $1600+ oil change any...