Ross Dress for Less — Attraction in Four Corners

I was recently at this store at 10pm. Prior to entering I saw that the door said that it was open until 10:30. At about 10:10, the employees dimmed the lights and made an announcement to bring all purchases to the cash register. My mom went to the back at this point with a few items she wanted to try on. The employee at the dressing room said that she believed they were closed to which my Mom replied that they are open until 10:30. I went back to help her and while she finished putting things back on the hangers I took an item that she wanted to purchase up to the front. When I went to the front, my Dad and boyfriend were already standing by the doors in the front. I had to usher by Dad over to pay for the items. The employee at the register told me that I needed to come up to purchase the items and I told her I had to wait for my Dad. Other employees were standing to the side talking about someone that was trying to go home early (at 10:30). When we got outside, I double checked the times on the door, which definitely said closing 10:30pm. I asked my boyfriend why he was standing at the front and he said that at 10:15 an employee said that he needed to come to the front of the store because they were closed. We were the last guests out of the store at 10:24. As a supervisor for a company known for guest service, I was appalled by this visit. Not only were the employees rude and more concerned with their own plans instead of guest service, pushing guests out of the door negatively effects business from a financial standpoint. Had we been allowed to stay longer, I feel certain that we would have purchased more than one item, and we almost didn't buy that item due to how we were treated. This is the first Ross that I have had a terrible experience with and strongly hope it will not happen again...

I went shopping at your location in Four Corners. Stood in line to check on for a whole hour. No one seemed to cared about getting on the registers to the fact that it was two people chilling behind the register and the manager was not even in the area. I have medical problems so standing there for so long took a toil on me. The cashers didn't apologize for the wait which should have been the minimum and they seemed angry to be there as if our purchases doesn't keep them employed. When i finally reached the register which was opened within the minute of me about to go to another register. My mom found a bath mat that had nothing but a faded clearance tag. I asked about the price of it because we wanted it along with the other things we had. She pulled the sticker off and claim to look it up and say it is 9.99. I then asked her how can it be more than all the other ones that run around 4.99 and still have a clearance tag. She then takes the mat and put behind her in the return area i assume. I then ask her to speak with her manager in which he comes within a minute or so. Instead of asking me what's going on he just ignores me and goes to talk to his staff. After he was done he asked what I needed. I explained to him as i did with her, how can this mat with no tag or packaging with a clearance sticker be 9.99. He didn't care about good customer service. He is a terrible manager and has very terrible staff. I left all my merchandise at the counter. Why would I spend my hard earned money in a place that care less about my experience or service. I have been to many Ross location but this one has set the tone on me probably never coming back again to any of them.

Updated- found same mats at another Ross. Disappointed in the other customer...

I was waiting on the customer service return lane and no one waiting on the purchase lane. Cashier on Register next to Register 4 finished with her customer and by that time someone showed up on “purchase lane.” Cashier called “Next on purchase lane.” I let it go. Cashier on Register 4, Vanessa, was free so I walked up to the register as I was next. She gave me an unwelcoming look and I said, “ Good morning, I have to return these, neither one fit my son.” She practically snatched them from me and began the return process. Then she said “swipe your card, it’s debit.” I said “ Debit is same as cash.” She shrugged her shoulders and repeated “ swipe your card for refund back on card.” I said “ did you not hear me? Debit is same as cash. It costs your store nothing.” Again, she shrugged her shoulders and waited for me to swipe my card. As I looked for the card, she stood there with a fake smile on her face as if she thought she was ruining my day. I found the card and said “ I’ll swipe as to move on with my day but just so you are better educated, debit is same as cash, you’re supposed to offer the customer the option.” She gave a phony smile and shrugged her shoulders again. Ignorant, lazy and lacks customer service skills & training. Customers are the reason you even have a job so, treat customers whether they’re returning or purchasing with courtesy. I spent $65.51 in that store and returned $36. Regardless, you will not see my business there again. Every dissatisfied customer tells at least 10 people of their experience... now with review sites they warn even more...