Jewelry Works - Gainesville — Attraction in Gainesville

Dave knows what he's doing, trains his associates very well, and is extremely friendly to everyone that comes in his store. If an associate doesn't have the answer to some more complex questions or problems with your piece - Dave can 9/10 either answer just about any of those questions or fix it (sometimes on the spot). The turnaround time seems like forever (1.5 weeks as of now) but it's always going to be about that long anywhere you go - if not longer, especially if you send something to a manufacturer.

The manager Dave is also the owner, and I am almost 100% sure Jewelry Works is the only locally-owned shop in the mall now. They specialize in watch repair, but also work on jewelry and provide many other services.

PROS: On-site repairs. Nothing gets sent out of the store. You drop off and pick your items off at the same place every time. Items can be mailed once complete. The store has received items from California, Texas, and many other places. Moving? No worries! You can still mail out items to the store and they'll mail it right back. Dave can fix high-end watches and is very knowledgeable on how to take care of them. If you're a new Rolex/Movado/TAG/Tissot/etc owner, he can tell you just about all there is to know about price points and can tell you if you got ripped off or got it for a fair price, maintenance requirements, battery/capacitor lifespans and pretty much anything else you can think of. Fantastic customer service. If something can't be fixed, they will give every piece back to you and won't charge you for the service(s) they could not provide. Will buy back jewelry for either consignment (to re-sell) or as scrap if you want cash on the spot. They do custom work. My brother had his engagement ring custom made here and it's a very unique design that you can't buy at any big-box stores. Also have catalogs if you don't see anything in the store that catches your eye. Want unique stainless steel, tungsten and/or leather jewelry/accessories? Simple sterling silver pendants, promise rings, charms, etc? Want those same items but in gold? There's a catalog for that. I have purchased a round flask with a message custom engraved on the face from one of their catalogs and the recipient still loves it and uses it all the time, and this was back in 2012.

CONS: Traffic has definitely increased, making the store a lot busier than previous years. If you come in on a busy morning, especially on a payday, you could find yourself in a line and have a few customers in front of you for repairs. They can change a battery in just a few minutes when it's slow, but you could find yourself waiting 30+ minutes if the store is seeing a lot of traffic. Turnaround time is about 1.5 weeks. Not bad, but for those in a hurry this can seem like an eternity... but it's worth the wait! Store can be hard to spot since it's so small, but it's in the "wing" of the mall where Belk and Cotton On are located. It is directly behind the Cinnabon and can be accessed through the Ruby Tuesday entrance if you are on the outside trying to find the fastest entrance.

OVERALL: Turnaround time is worth the wait. Staff are extremely friendly and knowledgeable and will find answers and solutions while you wait, during their down time at the store, or even at home if they can't answer your questions or address your concerns on the spot. Repairs are sturdy and last a very long time. They don't purposely sabotage your goods to bring you back... they fix them so you don't have to bring the same items back over and over. They want your repairs to last a very long time, and make every effort to give 110% to ensure a...

This entire situation could have been avoided if the staff had made an attempt to keep me informed and given me a realistic expectation on the time frame of repairs.

I’m writing to share my frustration with the service I received regarding the repair of my grandfather’s pocket watch. I brought the watch to your store in beginning of November 2024, and I was told it would take about 45 days to repair. That timeline quickly stretched far beyond the estimate, and what followed was a series of delays and poor communication that I found completely unacceptable.

To break down the timeline:

November: I brought the watch in for repairs, with a 45-day turnaround time.

60 days later: Still no update. When I visited the store, I was told there was a slight delay and was given an additional two weeks.

Three weeks later: I returned to check on the status and was told that parts for these types of watches were hard to come by, but I was assured I was a priority, and it would be done soon.

Additional delays: I was told the watch was “in transit” and that it would be finished within two weeks, yet each time I came back, I received the same vague responses and no real information on what was actually being done to the watch.

Five months later: I reached out to you personally, hoping to get some clarity, but by then, the repair had already dragged on for far too long. I learned the watch was returned in an unsatisfactory condition and had to be sent back for further work with out updating me, again.

Delivery issues: Despite being told the watch would be overnighted, it took 8 days for it to arrive from Leesburg, fl. to Gainesville, FL. When I went to pick it up, I was disappointed to find that it still didn’t work. The only response from the staff was an apology and an offer to send it back to the watchmaker.

By this point, I had lost all confidence in your ability to properly repair the watch. I refused to let your team continue working on it and took it to another repair service, which was able to complete the work that should have been done months ago.

The worst part? Despite speaking with you twice about this, I’ve never received any follow-up or acknowledgment of how poorly this whole experience was handled. The watch is a family heirloom, and I trusted your shop to take care of it. Instead, I’ve been left with a broken watch and wasted time.

At this point, I feel completely let down. I will not trust your shop to fix a gumball machine hello Kitty...

Read whole thing before you go there! Update: Filed against them with my bank. They tried to fight having to return my money and lost. I got a letter from a very reputable jeweler that said the it was the worst work he has ever seen. Also, the sapphires he put in are too small and of very, very poor quality. I would advise going somewhere else. Do get your jewelry screwed up like mine. It is going to cost me a good chunk of money to get my ring repaired. The owner asked me to change my review but, instead I will update. I finally got my ring back. The fit is great but, I am still very unhappy with it. He said a stone blew out on it and he had to replace it. I doesn't look like the previous stone at all. Definitely looks smaller. Also, he said he shouldn't of even taken the ring without me agreeing to fixing the prongs. He only gave me 20% off of my purchase and then proceeded to tell me that he gave me free prong work and the stone was free. Well, They blew out the stone and why should I of had to pay for it! The prong work looks sloppy and rushed and covers almost half of the stone they replaced. Also, when they soldered the rings back together back together, they only did it in to places. Before, the whole bottom portion of the ring was soldered. Now, the rings have a space. I shouldn't have paid for this crappy work at all. I might file a charge with my bank to try and get my money back. I did take my ring because they had already had it a month and I was going out of town. I wanted to wear my ring. The only thing that is good about this is that is fits again. Will never use them again!!!!

I will never use these people again. The first time it took them way past the time they said and it cost a lot. I decided to give them another chance and took my wedding ring to get resized to a larger size. Well, it has been almost a month when it was supposed to be a week and a half. They got it on 9/16/16 and here we are on 10/13/16 and it still isn't done. I am so mad over this. It is not okay to do this at all. I am refusing to pay full price for something that should have taken a week an a half that has taken a month. If I have to, I will hire an attorney and take them to court if he refusesaid to give me my ring back for a lower...