GameStop — Local services in Gainesville

This place is small but still a good place I've actually always been treated nicely and been helped when needed by their staff no matter when I was in there cuz I don't go in there much but I especially can say recently when I went the guy behind the counter Matt I believe his name was was very kind very informative and helpful and I'm not the gamer or into all that but my boyfriend is and I was getting a surprise game for him and Matt was very helpful with making sure the game I grabbed was in fact going to work on our console he in a non pushy annoying way not like how a lot of place make us feel when they're giving us the run down of all the extra bells and whistles u could add for this or that much etc he didn't make me feel that way at all and actually becuz I didn't even know they offered things like warranty and have an account so that ur purchases collect u rewards that u can later us on future purchases etc but I do now and actually I was glad he mentioned them cuz I felt they were necessary helpful and actually not unreasonably priced. And any and all questions I had about any of it he answered and if he wasn't sure he let me know wut he thought but that he wasn't sure and who I could talk to or wut I could do to better find out or if it was something he could check real quick himself then he did. So if anything...

This is the only game store I go to. Jon greets everyone with a smile, treats everyone like an old friend and is happy to help with anything needed. On occasions where a game disc has been damaged, he's gone above and beyond to find me a copy to swap out, including calling multiple stores and getting them to hold items for me. When I was unsure about buying a Switch or a used 3DS, Jon took out both items and patiently explained all the pros and cons of both, giving a demonstration of both the original Switch and the new smaller version. I settled on a used 3DS and couldn't be happier. Every time I go into this location I feel like the employees recognize me. This is a good thing! They're very good at picking up on if you're having trouble with finding what you need and always offer help quickly and solve problems efficiently. They're fun to talk to, joke with, and discuss games. The used selection of Xbox One and 360 games is fantastic for such a small store, and if you're looking for something they don't have on location the employees here are always quick to check around their sister stores for you and ask to hold items so you can pick them up. Can't recommend this...

This hurts to write because I have been a loyal customer here for many years. But this place has severely gone downhill. When the main people who have been there a while are working it’s usually decent but unfortunately most newer people I come across do not to seem to know what they are doing. Either that or changes are happening and I’m just not being told. Anything outside of buying or a regular trade in feels like an impossible task at this point. I went to return a couple of games that didn't work and since they were part of a 4 for 40 deal he is talking about return them all. While I'm confused he has the nerve to interrupt me and tell me what’s going on with an attitude embarrassing me and making me look bad. I will not stand for that. Even if that’s how it works the attitude was not ok. Yes it did all work out once the main person was there but I was so ready to leave at that point I don’t care if what I got now dosent work. I’m just tossing if that’s the case. I will not bother returning anything here anymore. Only buy or regular trade from...