Polish Lounge Nails & Spa (Grand Nails) — Attraction in Gainesville

Oh boy where do I begin. I want to start off by saying that I have been coming here over 7 years and I’m honestly just highly disappointed on so many ends. I came in for an acrylic over-lay fill on Friday 12/13. I got a solid color which was done by a gentleman who I do not know the name of. During the process of getting my nails done, i expressed that I would like my cuticles cut down. When I came in for the initial full set of the acrylic overlay of my real nails, the lady that did my nails dialed my fingers in water and some sort of skin softener when she cut down my cuticle. She explained that this was done to reduce any tearing, breaking or bleeding of the cuticle, which, I am so grateful she did that. This gentleman that did my fill, roughly cut down my cuticle with no moisture added to the cuticle and in turn, he cut multiple of my fingers. Even when I jumped and wiggled in pain, he did not apologize or even stop to see why I was hurting. I had to point out that I was bleeding and that it was stinging really bad and he said NOTHING! Throughout the duration of me getting my nails done I tried several times to make conversation with him, compliment the job he was doing, even though I had to point out areas that he did not cover with the nail polish. It became a very awkward and uncomfortable experience all together because I felt like this was not a language barrier, he just flat out didn’t want to talk to me which hurt my feelings a little bit. All of the ladies surrounding me were chatting, laughing, sharing stories, and even showing each other things on each others phones while the nail tech was doing their nails. By the time I left the nail salon around 2ish, my nails were chipping and peeling on FOUR different nails! Mind you, I paid $50 (plus a $10 tip which was not deserved but I always tip no matter what) for this fill on short/ medium healthy length nails (nothing too crazy). What’s even worse is, I got my nails done for an event which they looked like I never even got them touched up on! I’m not only angry but I feel disrespected! How dare these nail salons charge money like they are amazing specialists and the work is mediocre unless I coach and guide them through the entire process, which just takes the relaxation and joy out of the manicure process. Monday morning I arrive back at the nail salon because they are closed on Sundays and I arrive at 9:42AM (12 minutes after they open). To my surprise not only can they not take me right away after explaining the situation, I don’t even get an apology and the ONLY nail tech available is the guy who did my fill, which I explained I did not want doing my nails again. They told me I’d have to wait 30 minutes which I honestly was not happy about. The guy at the front desk went and did someone else’s nails, when, touching up my polish would have taken 5-8 minutes, which makes more sense to knock me out the way, THEN start on her nails; considering the fact that technically I was serviced before her, and they COMPLETELY dropped the ball in SO many ways. I was almost tempted to ask for a refund because even though I received a service, the service was done so poorly and I have to take time and gas out of my day, to come back to the salon 3 days later because my nails were peeling like crazy on the SAME day (and this is “quality” gel polish). I’m not a brat, nor do I feel like the world revolves around me, but to pay so much money, for a FILL on short nails, and to have the nails butchered, my event outfit downgraded, no apologies or any real customer service provided, and being such a long time customer and familiar face in that place, which a kind heart and a generous tipper… IM HURT! And I feel TRULY wronged. I’ve only ever asked for my money back on nails ONCE and I was 17 and the job was just absolutely horrible I wanted to cry. I’m extremely disappointed in the downgrade of service and unfortunately I will not be coming back here and I will be spreading the word. There is nail techs who own their shop, do AMAZING quality work, and won’t ever do...

First, I will say that this review has nothing to do with the employee's or the former owners. Ray and Vicki as well as the workers are fantastic. Since this business was sold my wife and I have had issues several times with appointments. We have been going here for more than 22 years. Lately, we have had numerous appointments scheduled only to find out the appointments were not made or the wrong times were written down. We have spoken to the new owner each time and he made the appointments but then somehow forgets or writes down the incorrect times. This past week my wife called and made two appointments for her and I. We had to update our appointments from 1:30 pm to 2:30 pm, the same day. We spoke with the new owner and he stated no problem at all. The day of our appointment we received a call from the receptionist stating we were late for our appointment. My wife advised our appointments were for 2:30 pm. We were quickly said no they were not they were 1:30 pm. My wife explained she spoke to the owner and changed the appointment to from 1:30 to 2:30 pm. The receptionist told my wife that was not correct. Once again, she told him again what had taken place with the owner. The receptionist informed my wife they had other customers at 2:30 pm so we could not come. At this point my wife was upset because this same issue has happened previously. She tried to accommodate numerous times to allow us 15 minutes to get to the shop but was met with no even though this was the owners fault. My wife told them to forget it and we would go elsewhere. I called back and advised the receptionist he needed to call the owner and make this right since it was his mistake and he had done the same thing previously. The owner called back and did nothing but blame my wife. He didn’t offer any solutions and did nothing to help us for his error. He failed to realize I was sitting in the car with her when she made the appointment originally and then had to move it to one hour later. I quickly explained the events that took place and we were told ok. If this was the first time this has happened, we would have said okay no problem. However, this was not the first time it happened. As I stated, it has happened several times since he has taken over after never happening prior to him buying the shop. We miss the way the shop was operated when Ray and Vicki were the owners. To many avoidable mistakes are being made by...

I've been a loyal customer of Grand Nails for over 20 years, but I was shocked to learn that the business was sold again. When I walked in, I immediately noticed changes inside with new equipment and flooring, and things only got more surprising at checkout. My deluxe pedicure price jumped from $47 to $55, and the owner never mentioned this when I made the appointment. To make matters worse, there were no price lists posted anywhere in the store. You shoud also be aware the new owner also charges a convience fee that is not listed anywhere nor disclosed which is illegal. On top of that, the foot bowls were far too small, making it uncomfortable for people with larger feet, like mine (size 11). When I brought up my concerns about the price increase and the lack of transparency, the owner just ignored me. Be cautious with the new owner – something about this lack of transparency with the pricing is a bit sketchy. The new owner has a lot to learn with his deceptive practices! As a side note my tech Gwen has always been amazing so my review is no...