AMC Westgate 20 — Attraction in Glendale

The customer does not come first at Westgate 20 AMC. This was our first time at an AMC and we were excited to have a little date out of it. So we went and got our tickets, and then concessions. We paid for the combo where its 2 large drinks with a large popcorn. We went to get the popcorn and drinks, and we noticed the popcorn was cold and didn't taste very fresh. So I went back to ask for new popcorn and the employee said "no problem it will just take a minute" and I responded with "No worries". After 5 minutes, a manager walked up to us, a female with short blonde hair (didnt get her name but got the manager Cashier number as 8229) walked up to us waiting by the counter and said "Is there something I can help you with?" with an accusatory tone. Being kind of thrown off, I said, "no we are just waiting for the popcorn." The manager stood there and stared, and my wife out of awkwardness told her our popcorn was cold. The manager said "oh, well our popcorn is at capacity so we can't make you guys fresh popcorn, so you'll have to come back for it in an hour if you guys want some." I was baffled as any other movie location that is not amc, would have popped fresh popcorn no question, like at harkins (they do it all the time). So I said "ok well we will probably just get a refund." The manager said "no problem."

The manager proceeds to charge us one more time by accident before actually refunding the popcorn properly. After this, my wife said after we walked away "Whats the point of our drinks since we didnt get the food with it?" I agreed and went back to return it. I asked the same manager if I could return it. She said no initially, but then radio'd to another manager??? Then told me no again. I asked saying "it wasnt our fault that we couldn't get the popcorn fresh so now we are stuck with $16 of drinks???" She shrugged it off and said "its because we dont return things that left the concessions." Side note, the popcorn they refunded ..... left concessions. Makes sense.

So I returned to my wife and told her we are leaving because they will not take care of the customer as it really upset me (especially since its so expensive to go to the theatres these days). I went up to the box office and the same manager was there and asked how she could help. I said, "I just need a refund for the tickets. Unless there's a way you guys could help us out with this concessions issue." She looked at me and said, "no there's no way to help." I said "That is crazy that you guys would rather take my $16 dollars than have a customer return back and spend more money with you guys" She responded back with "I guess everyone values things differently." I was blown away. I guess this is why they are going out of business as it was dead empty everywhere inside. Harkins never treated us like this and always took care of the customer. As we walked out the other manager was standing staring at us with a dirty look, so we threw our drinks in the trash can and left.

I'm writing this review to hopefully get some sort of refund on our drinks and to give AMC a chance to make things right. We will return if they take care of us. We reached out to customer service so I hope they take care of us, unlike in the theatre. Also I want to let AMC know that the 2 managers working on 9/12/25 at 1pm were extremely unprofessional and need to be addressed, as this was completely unacceptable in ways to treat and take care of customers. I will give an update on what AMC does to take care of this issue, if they do.

UPDATE: AMC reached out to me and offered not a refund but 2 free drink vouchers and 2 free movie ticket vouchers. I appreciate this and it says alot that they would care enough to...

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AMC Westgate 20 at 9400 W Hanna Ln in Glendale, AZ is not just a movie theater; it's a cinematic haven that delivers an unparalleled film-watching experience. Here's why AMC Westgate 20 deserves an exceptional 5-star rating:

State-of-the-Art Facilities: The theater boasts state-of-the-art facilities, including cutting-edge projection and sound systems. The commitment to technology ensures that moviegoers enjoy films with crystal-clear visuals and immersive audio.

Diverse Film Selection: AMC Westgate 20 offers a diverse selection of films, catering to a wide range of tastes and preferences. From blockbuster hits to independent gems, the theater provides an extensive lineup that appeals to all movie enthusiasts.

Comfortable Seating: The seating arrangements are designed for comfort, featuring spacious and well-padded seats. Moviegoers can relax and enjoy the film in a cozy environment that enhances the overall viewing experience.

Impeccable Cleanliness: The theater maintains impeccable cleanliness throughout its premises. From the lobby to the screening rooms, the attention to cleanliness creates a pleasant and hygienic atmosphere for visitors.

Premium Viewing Options: AMC Westgate 20 offers premium viewing options, such as IMAX and RealD 3D, providing moviegoers with enhanced visual experiences. These premium options cater to those seeking an extra dimension to their cinematic adventures.

Convenient Location: Located in the vibrant Westgate Entertainment District, the theater's convenient location makes it easily accessible for locals and visitors alike. It serves as a hub for entertainment and leisure in the heart of Glendale.

Variety of Snack Choices: The theater offers a variety of snack choices beyond the traditional popcorn and soda. Moviegoers can indulge in a range of treats, from gourmet popcorn to specialty candies, ensuring a delightful movie-watching indulgence.

AMC Stubs Program: The AMC Stubs program enhances the moviegoing experience by offering rewards, discounts, and exclusive perks to loyal patrons. It adds value to each visit and encourages a sense of community among movie enthusiasts.

In conclusion, AMC Westgate 20 is a cinematic destination that excels in providing a top-tier movie-watching experience. With advanced technology, comfortable amenities, and a commitment to diverse film offerings, AMC Westgate 20 stands out as a premier choice for movie enthusiasts. I highly recommend this theater for an immersive and enjoyable cinematic journey, and I eagerly anticipate my next visit to witness the magic of the...