Nordstrom — Attraction in Glendale

Customer Service Third Floor Restaurant.

Our party of 8 walked into the restaurant at the Americana in Glendale around 12:30 on Dec. 27, 2022. There were very only three tables occupied at that time and we had no problem getting seated as requested on two tables of 6 and 2. We were told that there were no menu items which required frying available, which was fine with us. We ordered soon before more customers arrived. There were only two or three waiters working at that time so the service was slow but the table beside us, seated after us, were served before us. None of our orders were complicated with special substitutions.

My friend who used to work in the building opposite, brought us there because it was her favorite place for lunch. She was embarrassed with the service and had to stand up a couple of times to ask for service. One time, she stood up because the only waiter around was having a conversation with the bar man and both were totally ignoring her. Classic Coke was served instead of the Diet ordered. We had to ask for Parmesan cheese for our pasta. A waitress rolled her eyes at one of us who made another request. In other words, we constantly had to get the attention of any waiter we could flag down because the services which were supposed to be basic, were not delivered.

This is NOT, NOWHERE NEAR, the quality of service we regularly receive at the Nordstrom in Palo Alto. We were ready to have an easy after Christmas meal and instead left dissatisfied with the diminished menu and the abominable service.

The excuse nowadays is that it is hard for establishments to get or retain good staff. If you cannot keep up the quality of your service, then even the customers you still attract will stop patronizing...

Solely reviewing for the horrible tailoring experience here!! The shop itself is fine—a little small but it’s a pretty standard Nordstrom.

I went in to get a dress tailored by Alex. It wasn’t Nordstrom merchandise so I knew I would have to pay a little bit for it. When Alex first walked in the room, my friend who had accompanied me, was sitting on the couch and greeted him. He gave her the most uncomfortable grimace and straight up ignored her. When he came in to see my dress, this man had the audacity to ask me straight up if “I really needed this shorter” with a slight eye roll. It was quite baffling to have someone judge the amount I wanted off of a dress that was clearly too long, and that I would be paying for. He was incredibly judgmental and condescending.

Clearly Alex is not super stoked to be tailoring garments and would rather dismiss people based on his attitude.

My favorite part was when he quoted me $160 to hem the straight length off of a velvet dress with sequins on it.

When I told him that the hem cost more than the actual dress he looked at me in the eye and said “the dress would require broken needles”. I have no idea what that means, nor has anyone ever used that as an excuse to not tailor something.

My husband had a FULL suit (jacket, pants, length and waist) for $60 completed (it was not Nordstrom merch either).

Really wild. Alex, I hope you find a career you really love and hopefully the other tailors at this location treat their...

I purchased a $400 Clair V. bag less then 8 months ago from the purse department at this Nordstrom’s. I used it at most once a month and the calf skin on it started to extensively deteriorate. I tried to return it today (same place I purchased it) and the sales rep Jay or Jason (blonde guy) declined the return saying that it was “normal wear and tear and that they couldn’t return anything that wasn’t in sellable condition”. I asked him to get me someone higher up to speak to, he got Julie from the jewelry department. Julie also declined the return and added that returns are on a case by case basis. I tried to explain that I only used it a handful of times and that the bag was expensive and didn’t even last a year. I found out later Julie wasn’t even the floor manager. Both sales reps were very callous and not once offered to have the floor manager review this return they led me to believe Julie was the higher up. Basically they expect someone to buy a $400 bag and eat the cost for poor craftsmanship that begins to fall apart with a handful of uses. “Case by case basis” means your returns are up to the bias of the sales reps working that day. I’ve never been more disappointed in Nordstroms. Why do they carry bags that fall apart so easily and put the cost of poor craftsmanship on...