SEPHORA — Attraction in Glendale

The Sephora located at arrowhead mall treated me so bad and embarrassed me in front of other guests Silvia helped me find a foundation the night before she also was the one that was rude that morning I did not open it and didn’t try it till the morning only to realize the shade was too dark I didn’t bother to put it on went straight to the store to exchange it and the cashier asked if I had used it I told her I pumped it on my hand that’s all she proceeded to examine the bottle and then calls someone else over they proceeded to tell me the foundation is water and that “someone put water inside” I told her it couldn’t have been me if I only opened it that morning and am now at your store trying to get my correct shade she rudely dumps the product inside the Sephora bag I brought back and tells me this is water and I can’t give you money back I told her I don’t want my money I just want my correct shade and she did not want to hear me out and said there’s nothing I can do but give you the same shade again I told her it was fine because I am not a rude person I don’t like to yell or get upset with anyone especially argue I felt so embarrassed and upset because I know nothing about makeup I only wear it for work and to go here and get told I sabotaged a product they had sold me the night before I will never be going back to that location again. After I called my friend who had also gone with me the night before because I was so upset she said she also had a bad experience when trying to exchange a concealer that was the wrong shade she said they treated her like she was trying to steal from them and get her money back. All I have to say is if I could not afford a $50 foundation I wouldn’t be shopping there. I would recommend The Sephora at Norterra it’s only 16 min away from this one but you walk in and get helped righ away they helped me out one on one tried to find my color and they even recommended I tried a new foundation and turned out better and they only wanted me to have a better day after the morning I experienced I even bought some other products because I felt welcomed to shop thanks to Shelby and Colleen :) As for arrowhead you need to treat people better rather than trying to point fingers saying “someone did it” I thought if people returned whether it was used or not the products gets damaged out so costumers like me avoid this embarrassment me trying to tell you guys it wasn’t me felt...

Really disappointed in this location specifically. Went in tonight (Monday) to buy a couple items so that I could use my $15 off $50 coupon I got sent to me through email. I was anticipating to buy more than I did but no workers were to be found on the floor, that was okay because it was really busy so I understood. Found what I needed and went to stand in line. Once we got to the register, I told the cashier it was my birthday month so she told me to choose from the options in the middle; I looked for a moment and asked her what the options were because I was not sure what the items were... she then told me again to look at the items in the middle... I then said again, I’m sorry I’m not sure what the items are... she rolled her eyes and described them to me like I was an idiot.... I’m sorry that I don’t often purchase makeup so I obviously don’t know every makeup and moisturizer in the world...then after placing my birthday gift in the bag along with my other items I was purchasing she gave me my total. I told her I was sent an email today about $15 off of $50, she then told me to pull up the code, which I did...I showed her a screenshot of the email with the code so that I wouldn’t have to sit there and sift through my emails while at the register... she then told me she needed to see the full email... totally understand that, so I went to pull it up and she then yelled the new total at me after the $15 off... I said okay great, here’s the email... she looked at me again like I was an idiot and said...”I already put the discount on there, it’s (whatever my new total was)”...Not sure why she was telling me one thing and doing another and making me feel stupid and wrong about it. She was very rude throughout my purchasing experience and will not return to this location again. MAC was a few stores down so I stopped in there to look. Although MAC was just as busy, someone greeted me right away and began helping me find the right foundation by sitting me down and making me feel important. MAC did a full face makeup tutorial for me for free. SO, I would recommend skipping the rude crew at Sephora at Arrowhead and stopping into...

If I could give no star, I would! I was hounded like a dog today by the assistant manager with neon pink and white hair. I already had my mask on and he started to follow me around the Arrowhead Sephora store! I felt harrased because he was hounding me like a dog around the store and spoke to me in a harrasing manner! After the second time of him rudley commanding me to put my mask on higher closer to my eyes I demanded to speak to the store head Manager. When I spoke to the store head Manager she said that "Corporate as of this past Monday on August 3, 2020 the Coporation of Sephora made it mandatory that the masks be placed up past the nose near the eye socket and that since Sephora is a "small and pop store," they don't have to follow the state mandated laws concerning the mask wearing, therefore the head Manager said, "Anyone who can't wear the masks the way that Sephora wants one to wear it are not allowed in their store, this includes people with medical problems and the handicap." Unbelievable! They have become a discriminating store that is allowing their employees to practice this behavior that is against the Federal laws of our land. Please contact the following department if this happened to you at any Sephora store specially the Arrowhead Mall Sephora.

"If you think that you have been discriminated against in using such a facility, you may file a complaint with the Civil Rights Division of the Department of Justice, or with the United States attorney in your area. You may also file suit in the U.S. district court."

Do Not Shop...