Staples — Attraction in Greenville

Today, I had the misfortune of encountering the most unprofessional and undertrained individual in a management position, Carlos, at the Staples store located in Greenville. My experience with Carlos was nothing short of a nightmare, leaving me thoroughly disappointed and frustrated with the level of service provided.

From the very beginning, it was evident that Carlos lacked the necessary experience and knowledge to fulfill his duties as a manager. When I approached him with an issue regarding one of the services offered by Staples, instead of offering any assistance, he displayed a complete disregard for my concerns. His dismissive attitude was both unhelpful and infuriating.

To make matters worse, Carlos resorted to threats, demonstrating a complete lack of professionalism. Rather than attempting to resolve the issue or even showing empathy towards my situation, he actually threatened to ask me to leave the premises. This level of unprofessional behavior is simply unacceptable, especially from someone in a position of authority.

The most disheartening aspect of my interaction with Carlos was his complete inability to comprehend the gravity of the situation. Despite my clear explanation that the store had misplaced my mail, he chose to ignore my concerns entirely. It was clear that Carlos lacked the competence required to handle such a situation and failed miserably in addressing my needs as a customer.

Overall, my experience with Manager Carlos at the Staples of Greenville was an absolute nightmare. His lack of experience and knowledge, coupled with his unprofessional behavior, left me feeling completely dissatisfied and disrespected as a customer. I strongly advise anyone considering utilizing the services of this store to proceed with caution, as dealing with Carlos is an experience you would want to avoid at all costs. Staples should take immediate action to rectify this unfortunate situation and ensure that their customers receive the level of service...

I went into the Greenville Staples and their Copy Area Team did a great job of making a little bit of a line go very quickly. PROPS!!! I made my transaction and proceeded to the restroom at the back of the store.

When I got back to the restroom (with my walker), I find that the restrooms are locked....and a note telling me to go find an associate to let me in. I had to walk my walker all the way back up to the front to find an associate and she was very pleasant, and walked with me all the way back to unlock the door of the restroom.

And this is where it went south. I am not a germ a phobe whatsoever, but this was not good. The toilet seat was wonky, the floors had dirty plops of liquid on the floor not only in the stall...but also throughout the restroom. The floor side walls looked like they also hadn't been cleaned in months. It was disgusting. The sink was dirty in a grime-build-up-overtime way.

1. I can't believe a Manager has not put in for a bathroom upgrade.
2. I can't believe a Manager has not fired the cleaning service.
3. If the manager HAS made those requests, I can't believe that the Regional Managers did not support those requests.
4. I cant believe that a lock was needed on the bathrooms. I know y'all are no Bucees....but y'alls restrooms aren't even up to WalMart quality.
5. I took my $30+ worth of merchandise, re-stocked them appropriately, and then left...

Went in to have important documents printed, when I got to the print counter the woman, Kenya Ramirez, who is the department manager, told me I HAD to use the self service machine. I told her I had been in there several times within the last month and the guys behind the counter just print it for me (I HAD already sent the documents to the email for her to print so it would have taken 5 seconds) but she still refused. So i tried to use the self serve machine and was having problems so I went back to the counter and she saw me but didn t ask what I needed, after standing there for 5 mins I finally went to the store manager and he asked her to print the documents, she rolled her eyes at him and printed them and when she handed them to me I said "see that didn't take long" and she said "I hope to never see you again, go to hell" yes I was rude after she had ignored me and been rude to me but for an employee to say that to a customer was totally out of line!! I called corporate and also informed them I will no longer be...