Mattress Warehouse of Harrisonburg — Attraction in Harrisonburg

We went in to buy a bed frame and ended up mattress shopping while we were there. Lorrie helped us tremendously with both purchases. She was extremely knowledgeable about which frames would hold up for my stepson and extremely knowledgeable (and honest) about the mattresses as well. When she didn't know something off the top of her head, she would look up whatever information she could get but did not have a problem telling us to call back and talk to the store manager the next day so that we got everything we needed taken care of. When we called and talked to Scott about additional issues, he was also extremely helpful and got everything taken care of for us quickly and was able to get our mattress delivered 3 days sooner (only 2 days after we purchased it). In addition to a very helpful, friendly, and knowledgeable staff, our mattress was delivered on time (as I said before, actually 3 days sooner than what we originally thought), and was brought in & set up quickly and our old mattress removed as well (all within maybe 15 minutes). The phone calls telling us the delivery window, and the 10 minute notice saying that the truck was on the way were also on time and were very helpful in us planning our day and with us being ready when the truck got there...this helped make for a quick, simple, pleasant delivery experience. Overall, the whole experience, from shopping to delivery, was made as enjoyable and as pain-free as possible. I will definitely be a return customer when we need something else and would definitely recommend this place to anyone in the market for a new bed. Thanks again Lorrie, Scott, and to the delivery drivers for such a wonderful experience! I look forward to working with you again...

Lorrie has been amazing! We came into the store the first time and she greeted us warmly. She shared her knowledge of all the products we were interested in. She made us feel comfortable when trying out the different mattresses. She was patient and always courteous. She gave us useful scenarios and things to be aware of when feeling what it's like on the mattress. She gave us some info on pillows, mattress protectors, warrantees, upcoming sales events...everything really. She put notes on paperwork she sent with us so we could think on and consider things as needed. We were building a new home and couldn't purchase right away. She made followup phone calls and let us know we were welcome back when we were ready. When we came back in today to purchase she was her same lovey and professional self. We couldn't be happier with our experience. Years ago we had a troublesome experience and Lorrie has wiped that experience away and made it all better. She has even gone the EXTRA mile to assist us with our additional ask. It's evident she's a person of good character and genuine care and it shows in the way she treats her customers and her coworkers. On that note, Alex greeted us warmly today and was so professional and courteous even when we broke the news to him that we were waiting to see Lorrie. Alex also gave input and helpful thoughts regarding our additional ask. He was super friendly and great with the customers he spoke to on the phone too. Thank you - Thank you Lorrie! Mattress Warehouse is blessed to have you representing. We will definitely refer our friends and family to Lorrie for their...

Merely wanted to feel how the Hybrids that come in a box felt in person because I am probably buying my adjustable base elsewhere and would have liked to have the hybrid bed-in-a-box delivered via fed-ex vs a possible higher priced delivery service offered in-store. Upon asking the associate if she had any on the floor she stated that Hybrids don't come in a box, only memory foams. I tried to clarify to see if she was saying that they personally don't carry any of the Hybrids that come in a box but she reiterated that it isn't possible for Hybrid to be in a box bc of the coils. Trying to correct her with factual information was useless and I grew exfremely irritated that this mattress saleswoman was so clueless that I gave up on the frustrating convo and the attempt to find the mattress... like the Sleep Inc. by Corsicana 10" Hybrid Mattress (psst...it's A bed in a box hybrid mattress that is actually listed on your website along with 2 other hybrid bed in box mattresses). Here's a tip: Even if you THINK that the customer has it completely wrong you should not stand there and try to argue because you are so determined to be right. How about this statement instead "Oh wow! I haven't heard of the hybrids in a box. I apologize that we don't have that on the sales floor. If you're interested in a box delivery how about I show you the models that we do have. They are memory foam but they have...