United States Postal Service — Attraction in Hawthorne

Customer service here is deplorable. What was meant to be a routine visit to buy an envelope with monitored tracking ended up with me feeling like chewing a mouthful of glass. The worker I interacted with continually interrupted me, talked over me, and told me she "had no idea what I was talking about" when I tried explaining my request. I was completely bemused by this behavior because I was being polite towards her. When prompted by the card reader to select how I would like to receive my receipt, I automatically requested an email. For some reason, the system would not allow me to directly input the email and asked the worker to input it instead. She made a point of huffing and afterward asked: "You wanted a receipt for a 70c envelope?" Well, sure, why not? And, as I tried to explain to her repeatedly, I wasn't wanting to buy an envelope in the first place. But because she seemed so intent on getting rid of me as quickly as possible, it took repeated tries before she understood and offered me another product. If she was trying to end the interaction as quickly as possible (as seemed to be her priority from the start), she might have saved herself more time and effort by instead trying to genuine listen and help. The post office had literally two other customers (it was 9am on a Saturday morning), so I couldn't understand why this woman was in such a rush to be done with me. In hindsight, it seems that maybe she just really hated her job. The other worker was openly using her phone while waiting in her cubicle, and when I was directed to her for service instead, she barely even spoke to me before blitzing through my order, without even stopping me to ask how I wanted my receipt delivered. Seriously, why even show up if you're going to bring an attitude and take it out on the customers? Seems to me like these workers need to consider finding another line of work, one ideally where they don't have face-to-face interactions with other...

I was in there early Saturday morning. A lady was there helping a customer. After the customer left I was next when she saw me she told me "to wait cuz she had to count money" it wasnt bz at all it was her n other women working at the time. The other women was nice and said she will help you with a smile . Other lady lady didnt acknowledge me what's so ever. I remain calm. Once she was done counting her money . She said help me but an attitude. Mind u I was already for her to help me to track a priority mail that was sent from Texas . She didnt care or bother to look if my box was there. She direct me to a guy that takes care of that and said next. I was like "wow so rude" the guy also look unhappy himself and said your mail is not here. I'm looking at the tracking number and still my items us in your postal office . When I show him what my phone was saying he look at me and said " well we have a computer where u can find out" of course as a customer I'm upset that I wasnt getting no help what's so ever I've been living in the city of hawthorn for the past 15 years. I do have a billing address which is not Hawthorne but I have a shipping address which is the same one I'm living in for the past 15 years FedEx and Ups and Amazon I never EVER have this issue with. Your postal didnt even bother to deliver my box with stuff I order in retail store coming from Texas! This item I have been waiting for and your postal didnt try to make the customer happy! Bad service and giving customers attitude. Shame on this...

RUN!!! Don't try and get a passport here!!!! We had a confirmed passport appointment with USPS at 1015am. We arrived at 10am and found the entire post office closed, locked and dark despite the signs on multiple doors stating Monday-Friday 9am-5pm. While standing there multiple patrons came in and said, not again! This place is always closed. We called and finally got someone on the phone and told them we were there for our appt and were told, "there's a lot going on today and we aren't opening until 11am." So we waited until 11am- still they did not open. We finally saw one male enter the space and he told us he was the only one working the front today and we should have received a call but they can't do passports today! After a long conversation and explaining we had been told to wait until 11am he said okay, but then he said that he didn't have keys to the safe and couldn't get the date stamp out and so he couldn't help us. It was the most horrific experience and we had an infant with us as it was his passport appointment, so two parents took time off work and a baby and then we were turned away because the USPS could not get it together and manage the appointments they promised. Don't go here for a passport, unless you want to waste your time. The man who was at USPS really didn't care at all about us. We went to another usps and they said that this post office sends all their...