Great American Cookies — Attraction in Hiram

I feel cheated!!! I went into the store at 4:00pm. This is my 1st time ordering in the store so I spoke with the clerk about ordering a cookie cake!! I wanted to know the sizes offered and because the 16’ is the only one visible I told her I wanted something bigger than a personal size but not as big as the 16’. She told me about the 12’ and rung me up! Only at that time did I learn the price! When I came back in and looked at the cake it seemed smaller than I imagined!!! So I asked the other clerk what the difference b/w the 12’-16’ price and how many it would feed and she told me I could have feed double the amount of people for a difference of $5!!! I was livid!!! For an additional $5. I could have sent my guess home with cake!!! So the manager called the owner Charles and the only thing he told me was because the clerk didn’t do anything wrong all he could do was make the bigger cake but I would have to wait and additional 30min!!and pay the difference !!! I never said the clerk that rang me up did anything wrong but she could have educated me on the prices as well as the sizes to ensure the customer was aware!!! who doesn’t want bang for their buck!!! At this point I had already waited 2hrs and I couldn’t wait!! At this point I’m running late for the birthday dinner!! So I asked for a coupon for my next visit and he declined!! I couldn’t wait so the least he could have done was provide me a coupon for a future visit to save a customer! The manager offered a buy 5 get 1 free but that already an existing promotion offered!! This store is a joke and could care less about helping...

Terrible experience. Came in to town to visit family, decided to get ice cream for the kids & settled on Marble Slab because they were nearby & family had never had it before. Checked times & (Google Maps) said it was open until 10. We arrived around 8:45 & tried to order waffle cones but they informed us that since they were closing at 9pm, they didn’t have a single cone left. We were a little disappointed because we thought they closed @ 10. Okay, settled on a cup and asked for toppings, they told us we couldn’t get toppings because they were already put away. Another employee corrected the server and said they can just pull them out of the fridge, but I was already fed up by that point and told them to cancel it.

Decided we wanted cookies from Great American Cookies as well, but they were already put away. I asked if it was okay if we ordered cookies too, and a simple “yes,” wasn’t enough so the server was sure to add emphasis that “they’re already put up, I can get them out for you.” as if it was a major burden.

We went to Cold Stone Creamery instead, they took care of our party very quickly and were very sweet. We won’t be back to Marble Slab/Great American next time...

I always order the chocolate chewy cookies and pecan chewy cookies at the Hiram location because they basically offer a small assortment of already baked cookies and anything else you want you will have to order and they bake them to order, however this weekend crew always has issues, they do not seem to want to bake any cookies to order, they have a bad attitude and fyi the week day crew advised they had them available and to just call when they open Sunday @ 12pm and advised they will bake to order and of course this weekend crew advised they couldn’t all of a sudden locate any of the cookies to bake. Needles to say the assortment and variety of cookies at this Hiram location is never a lot like other locations and the employees are not friendly at this Hiram location nor resourceful. Would advise you to go to the one in Dallas, it offer's much better customer service and way more options are available and the staff is way more professional and super friendly, Dallas location is 1 mile around the corner and it’s worth it. Hiram managers/ owners really need to make serious improvements...