The Home Depot — Local services in Powder Springs

BEWARE before paying for this Home Depot to have contractors fit countertops and / or sinks & faucets for you. The contractors, TOP SOUTH, and DAVIS & SONS PLUMBING, who Home Depot use, may take advantage of you. The Home Depot won't do a thing to help you.

READ ON...

In October 2024, I paid for a new sink, faucet, disposal, and countertop. The contractors for the countertop, Top South, told me they wanted to fit two pieces of Quartz for the backsplash behind the sink, instead of one piece. The contract that I signed with Home Depot was for a one-piece backsplash.

I told Top South that I wanted one piece, in accord with the original specification and what I paid for. Top South pushed back by saying that they would have to cut into a new piece of quartz to do that, and they didn't want to cut into a new piece of quartz because of the cost to them of doing that.

I told them that I was thinking of hiring them to fit new bathroom vanities, and they capitulated and made a one-piece backsplash.

Should customers have to be put in this situation?

The installation and the quality of the quartz were both of a high standard.

Now let us move to the second part of the installation - the sink and faucet. The first installers from Davis & Sons plumbers didn't tighten something properly during the installation, which caused a water leak. Small amounts of water were dripping down on to the floor of my undersink cabinet, eroding part of the laminate wood.

I didn't think that I needed to check for water leaks after having paid Home Depot hundreds of dollars for Davis & Sons to do a professional job. I also expected plumbers to tighten fittings so that there would be no water leaks. I was wrong.

If it wasn't for the faucet developing a fault, which was nothing to do with the plumbing contractors, I wouldn't have looked under the sink and seen the layer of water on the cabinet floor, and the erosion.

To Home Depot's credit, they replaced the faucet for free, and paid for Davis & Sons to come over a second time, a month after the initial installation that caused the leak and the erosion.

The installation of the second faucet seemed to go smoothly. I contacted the Home Depot to tell them about the eroded cabinet floor, which wasn't eroded when the sink and faucet were first installed.

Home Depot's third-party facilitator, a company named Sedgwick, had the plumbing company eventually respond to me after I sent them photos of the damaged area. What I asked for was the cost of a repair.

The plumbing company incorrectly interpreted the photographs, stated that they deny the claim, and along with Sedgwick, they refused to provide their insurance details. Sedgwick claimed that the installation by the plumbers was done correctly. No one was sent to inspect the damage, and the Sedgwick employee refused to return my brief, polite voice message left for him with a colleague, even though he had asked me to call him.

I didn't think that a professional plumbing company would send me someone who can't tighten water connections properly, and I expected them to at least be willing to fully investigate the matter. Davis & Sons washed their hands of their responsibility (pun intended).

Sedgwick were useless. They won't represent you, the consumer, they represent Home Depot, and simply covered their corporate client's behind.

In the end, I paid for a craftsman to do a quality repair to the base of the undersink cabinet.

BEWARE: The contractors used by the Hiram Home Depot, specifically TOP SOUTH and DAVIS & SONS PLUMBERS may not treat you right, may try to change details of a contract after it has been signed, and will not reimburse you for damage...

Long post alert, but it's definitely worth reading...

I recently had a house built about two miles away from this Home Depot location. I initially was thrilled as I am excited to do projects around my new home. On February 22nd I went to this location to purchase a washer and dryer. At the time they were offering a great sale for President's Day. I was told when I purchased the set that it would take about two weeks for them to deliver the unit as the washer was on back order from LG. I was told that the set would be delivered on March 13th. On March 13th when the set was delivered the delivery guy and I noticed that the washer had a huge dent in the front. Naturally I didn't accept the washer. I called the store and explained what happened while the delivery guy was still at my home with the damaged washer. I was told by a salesperson to contact LG. I then contacted LG in which they directed me back to the store because they claimed Home Depot has a 48hr return policy on appliances. I then called the store back and asked to speak to the store mgr. He apparently directed a lady in the store's customer care named Lisa to reorder the washer. She told me that it would be yet another almost 2 weeks before I could receive the replacement for the damaged washer now placing my order for March 25th. Well on March 25th the washer never arrived. Lisa said the third party delivery company said someone from LG cancelled the order for the replacement yet Lisa said LG claims they have no record of cancelling my replacement order. Needless to say no one knew where the heck my replacement was, I was STILL without a washer, and they have had my money since February 22nd. Lisa said she would reorder my washer yet again for a new delivery date of April 2nd! Unbelievable! Well two days later she called back and said there's no guarantee that the washer would be delivered on April 2nd but that she would continue to reach out to LG! 😳😤 At this point I thought I was furious well I was truly furious so I asked for a full refund and for them to come pick up the dryer that I never used considering I never received the washer and the the damaged washer that I forgot to mention that the delivery guy left in my garage. Lisa told me that I had to get approval from a manager to get a refund because I had the dryer over 30 days and it didn't matter whether I used it or not. I was beyond speechless and angry that I was even having to plead my case about a full refund despite all that I had been through. I ended up speaking with the asst. store manager Brandon who issued me a full refund and sent the delivery guys to pick up the unit just days later. After receiving my refund about a week later I was able to go to Lowe's and purchase a washer and dryer. Their customer service was fantastic! They also keep most items in stock in their back room so they were able to deliver my washer and dryer the very next day! Because I am a new homeowner I had no idea about how things operate at Home Depot, however I know now and I'll say this I WILL NEVER PURCHASE ANYTHING NOT EVEN A LIGHTBULB FROM HOME DEPOT EVER AGAIN! What was supposed to be an exciting experience turned into a nightmare! Never again! I definitely do not recommend!...

Usually I have a decent experience when I come to this store, but today I encountered an unnecessarily argumentative staff member, Tobias, in the kid’s workshop area. My children were unable to make this event due to a death in the family, but I didn’t want them to miss out on completing the first workshop of the year, plus they needed a pick me up. I have brought my children in for several months and I have noticed others grabbing their projects to go without any questions or confrontations. For the January 2025 project, I decided to do the same since my children were unable to attend. As I approached the table, friendly and smiling I might add, I informed Tobias (sitting at the table) that I was signed up for three children, which was his prompt to know that I needed to receive three kits. He instructed his coworker- who btw was already incredibly busy handling a customer question and literally had her hands full!- that I needed three kits so she would pass them to me. As she passed them to me, I proceeded to complete the consent form as Tobias glared at me and stated, “you need to bring your kids with you next time instead of just picking up the kits.” This caught me off guard because as mentioned, I have seen several other customers across the span of several months pick up kits without being confronted or even questioned. (As a matter of fact, in the past we have been asked by the workshop staff “are you completing in store or taking with you today?”). I informed Tobias that I have brought my children every time in the past however, they were unable to attend today. He continued with his confrontational tone and stated “I know, but you really need to bring them because this is an in store activity not a take home one”… when I repeated that they couldn’t make it today, he continued in his confrontational tone and restated his previous sentence. To top it off, Tobias told the male that was in line beside me that because he preregistered he didn’t need to complete the consent form that he watched ME- another preregistered customer- fill out in it’s entirety. Tobias was just unnecessarily problematic for 9:00 am. He was arrogant, rude and selectively targeted me to confront about a practice that has appeared to be a norm at this event. These may seem like small complaints, but I expect a certain level of decency from customer service reps- a higher standard of service and respect than what Tobias had to offer this morning. Though it was selectively enforced, there was a way to say what he felt he needed to say without his confrontational tone and responses. Hopefully he learns that one day soon, but if not, there are plenty of friendlier customer service reps with far better interpersonal skills that would love the opportunity to add helping out at The Home Depot’s children’s diy workshop to...